@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap";.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;margin-bottom:24px}.stat-value{font-size:2rem;font-weight:700;padding:8px 16px}.stat-label{font-size:.85rem;color:var(--text-muted);padding:0 16px 12px}.sequence-chain{display:flex;flex-direction:column;align-items:center;padding:24px}.sequence-step{display:flex;flex-direction:column;align-items:center;width:100%;max-width:500px}.step-indicator{background:var(--primary);color:#fff;border-radius:50%;width:32px;height:32px;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;margin-bottom:8px}.step-card{width:100%}.step-header{display:flex;align-items:center;gap:8px;margin-bottom:8px}.step-message{margin:0;padding:8px 0;font-size:.95rem}.step-condition{display:block;font-size:.8rem;padding:4px 8px;background:var(--bg-muted);border-radius:4px;margin-top:4px}.step-arrow{font-size:1.5rem;color:var(--text-muted);padding:4px 0}.sequence-form-step{background:var(--bg-card)}.form-row{margin-bottom:8px}.form-row label{display:block;font-size:.85rem;font-weight:600;margin-bottom:4px}.empty-state{text-align:center;padding:48px;color:var(--text-muted)}.react-flow{direction:ltr;--xy-edge-stroke-default: #b1b1b7;--xy-edge-stroke-width-default: 1;--xy-edge-stroke-selected-default: #555;--xy-connectionline-stroke-default: #b1b1b7;--xy-connectionline-stroke-width-default: 1;--xy-attribution-background-color-default: rgba(255, 255, 255, .5);--xy-minimap-background-color-default: #fff;--xy-minimap-mask-background-color-default: rgba(240, 240, 240, .6);--xy-minimap-mask-stroke-color-default: transparent;--xy-minimap-mask-stroke-width-default: 1;--xy-minimap-node-background-color-default: #e2e2e2;--xy-minimap-node-stroke-color-default: transparent;--xy-minimap-node-stroke-width-default: 2;--xy-background-color-default: transparent;--xy-background-pattern-dots-color-default: #91919a;--xy-background-pattern-lines-color-default: #eee;--xy-background-pattern-cross-color-default: #e2e2e2;background-color:var(--xy-background-color, var(--xy-background-color-default));--xy-node-color-default: inherit;--xy-node-border-default: 1px solid #1a192b;--xy-node-background-color-default: #fff;--xy-node-group-background-color-default: rgba(240, 240, 240, .25);--xy-node-boxshadow-hover-default: 0 1px 4px 1px rgba(0, 0, 0, .08);--xy-node-boxshadow-selected-default: 0 0 0 .5px #1a192b;--xy-node-border-radius-default: 3px;--xy-handle-background-color-default: #1a192b;--xy-handle-border-color-default: #fff;--xy-selection-background-color-default: rgba(0, 89, 220, .08);--xy-selection-border-default: 1px dotted rgba(0, 89, 220, .8);--xy-controls-button-background-color-default: #fefefe;--xy-controls-button-background-color-hover-default: #f4f4f4;--xy-controls-button-color-default: inherit;--xy-controls-button-color-hover-default: inherit;--xy-controls-button-border-color-default: #eee;--xy-controls-box-shadow-default: 0 0 2px 1px rgba(0, 0, 0, .08);--xy-edge-label-background-color-default: #ffffff;--xy-edge-label-color-default: inherit;--xy-resize-background-color-default: #3367d9}.react-flow.dark{--xy-edge-stroke-default: #3e3e3e;--xy-edge-stroke-width-default: 1;--xy-edge-stroke-selected-default: #727272;--xy-connectionline-stroke-default: #b1b1b7;--xy-connectionline-stroke-width-default: 1;--xy-attribution-background-color-default: rgba(150, 150, 150, .25);--xy-minimap-background-color-default: #141414;--xy-minimap-mask-background-color-default: rgba(60, 60, 60, .6);--xy-minimap-mask-stroke-color-default: transparent;--xy-minimap-mask-stroke-width-default: 1;--xy-minimap-node-background-color-default: #2b2b2b;--xy-minimap-node-stroke-color-default: transparent;--xy-minimap-node-stroke-width-default: 2;--xy-background-color-default: #141414;--xy-background-pattern-dots-color-default: #555;--xy-background-pattern-lines-color-default: #333;--xy-background-pattern-cross-color-default: #333;--xy-node-color-default: #f8f8f8;--xy-node-border-default: 1px solid #3c3c3c;--xy-node-background-color-default: #1e1e1e;--xy-node-group-background-color-default: rgba(240, 240, 240, .25);--xy-node-boxshadow-hover-default: 0 1px 4px 1px rgba(255, 255, 255, .08);--xy-node-boxshadow-selected-default: 0 0 0 .5px #999;--xy-handle-background-color-default: #bebebe;--xy-handle-border-color-default: #1e1e1e;--xy-selection-background-color-default: rgba(200, 200, 220, .08);--xy-selection-border-default: 1px dotted rgba(200, 200, 220, .8);--xy-controls-button-background-color-default: #2b2b2b;--xy-controls-button-background-color-hover-default: #3e3e3e;--xy-controls-button-color-default: #f8f8f8;--xy-controls-button-color-hover-default: #fff;--xy-controls-button-border-color-default: #5b5b5b;--xy-controls-box-shadow-default: 0 0 2px 1px rgba(0, 0, 0, .08);--xy-edge-label-background-color-default: #141414;--xy-edge-label-color-default: #f8f8f8}.react-flow__background{background-color:var(--xy-background-color-props, var(--xy-background-color, var(--xy-background-color-default)));pointer-events:none;z-index:-1}.react-flow__container{position:absolute;width:100%;height:100%;top:0;left:0}.react-flow__pane{z-index:1;touch-action:none}.react-flow__pane.draggable{cursor:grab}.react-flow__pane.dragging{cursor:grabbing}.react-flow__pane.selection{cursor:pointer}.react-flow__viewport{transform-origin:0 0;z-index:2;pointer-events:none}.react-flow__renderer{z-index:4}.react-flow__selection{z-index:6}.react-flow__nodesselection-rect:focus,.react-flow__nodesselection-rect:focus-visible{outline:none}.react-flow__edge-path{stroke:var(--xy-edge-stroke, var(--xy-edge-stroke-default));stroke-width:var(--xy-edge-stroke-width, var(--xy-edge-stroke-width-default));fill:none}.react-flow__connection-path{stroke:var(--xy-connectionline-stroke, var(--xy-connectionline-stroke-default));stroke-width:var(--xy-connectionline-stroke-width, var(--xy-connectionline-stroke-width-default));fill:none}.react-flow .react-flow__edges{position:absolute}.react-flow .react-flow__edges svg{overflow:visible;position:absolute;pointer-events:none}.react-flow__edge{pointer-events:visibleStroke}.react-flow__edge.selectable{cursor:pointer}.react-flow__edge.animated path{stroke-dasharray:5;animation:dashdraw .5s linear infinite}.react-flow__edge.animated path.react-flow__edge-interaction{stroke-dasharray:none;animation:none}.react-flow__edge.inactive{pointer-events:none}.react-flow__edge.selected,.react-flow__edge:focus,.react-flow__edge:focus-visible{outline:none}.react-flow__edge.selected .react-flow__edge-path,.react-flow__edge.selectable:focus .react-flow__edge-path,.react-flow__edge.selectable:focus-visible .react-flow__edge-path{stroke:var(--xy-edge-stroke-selected, var(--xy-edge-stroke-selected-default))}.react-flow__edge-textwrapper{pointer-events:all}.react-flow__edge .react-flow__edge-text{pointer-events:none;-webkit-user-select:none;-moz-user-select:none;user-select:none}.react-flow__arrowhead polyline{stroke:var(--xy-edge-stroke, var(--xy-edge-stroke-default))}.react-flow__arrowhead polyline.arrowclosed{fill:var(--xy-edge-stroke, var(--xy-edge-stroke-default))}.react-flow__connection{pointer-events:none}.react-flow__connection .animated{stroke-dasharray:5;animation:dashdraw .5s linear infinite}svg.react-flow__connectionline{z-index:1001;overflow:visible;position:absolute}.react-flow__nodes{pointer-events:none;transform-origin:0 0}.react-flow__node{position:absolute;-webkit-user-select:none;-moz-user-select:none;user-select:none;pointer-events:all;transform-origin:0 0;box-sizing:border-box;cursor:default}.react-flow__node.selectable{cursor:pointer}.react-flow__node.draggable{cursor:grab;pointer-events:all}.react-flow__node.draggable.dragging{cursor:grabbing}.react-flow__nodesselection{z-index:3;transform-origin:left top;pointer-events:none}.react-flow__nodesselection-rect{position:absolute;pointer-events:all;cursor:grab}.react-flow__handle{position:absolute;pointer-events:none;min-width:5px;min-height:5px;width:6px;height:6px;background-color:var(--xy-handle-background-color, var(--xy-handle-background-color-default));border:1px solid var(--xy-handle-border-color, var(--xy-handle-border-color-default));border-radius:100%}.react-flow__handle.connectingfrom{pointer-events:all}.react-flow__handle.connectionindicator{pointer-events:all;cursor:crosshair}.react-flow__handle-bottom{top:auto;left:50%;bottom:0;transform:translate(-50%,50%)}.react-flow__handle-top{top:0;left:50%;transform:translate(-50%,-50%)}.react-flow__handle-left{top:50%;left:0;transform:translate(-50%,-50%)}.react-flow__handle-right{top:50%;right:0;transform:translate(50%,-50%)}.react-flow__edgeupdater{cursor:move;pointer-events:all}.react-flow__pane.selection .react-flow__panel{pointer-events:none}.react-flow__panel{position:absolute;z-index:5;margin:15px}.react-flow__panel.top{top:0}.react-flow__panel.bottom{bottom:0}.react-flow__panel.top.center,.react-flow__panel.bottom.center{left:50%;transform:translate(-15px) translate(-50%)}.react-flow__panel.left{left:0}.react-flow__panel.right{right:0}.react-flow__panel.left.center,.react-flow__panel.right.center{top:50%;transform:translateY(-15px) translateY(-50%)}.react-flow__attribution{font-size:10px;background:var(--xy-attribution-background-color, var(--xy-attribution-background-color-default));padding:2px 3px;margin:0}.react-flow__attribution a{text-decoration:none;color:#999}@keyframes dashdraw{0%{stroke-dashoffset:10}}.react-flow__edgelabel-renderer{position:absolute;width:100%;height:100%;pointer-events:none;-webkit-user-select:none;-moz-user-select:none;user-select:none;left:0;top:0}.react-flow__viewport-portal{position:absolute;width:100%;height:100%;left:0;top:0;-webkit-user-select:none;-moz-user-select:none;user-select:none}.react-flow__minimap{background:var( --xy-minimap-background-color-props, var(--xy-minimap-background-color, var(--xy-minimap-background-color-default)) )}.react-flow__minimap-svg{display:block}.react-flow__minimap-mask{fill:var( --xy-minimap-mask-background-color-props, var(--xy-minimap-mask-background-color, var(--xy-minimap-mask-background-color-default)) );stroke:var( --xy-minimap-mask-stroke-color-props, var(--xy-minimap-mask-stroke-color, var(--xy-minimap-mask-stroke-color-default)) );stroke-width:var( --xy-minimap-mask-stroke-width-props, var(--xy-minimap-mask-stroke-width, var(--xy-minimap-mask-stroke-width-default)) )}.react-flow__minimap-node{fill:var( --xy-minimap-node-background-color-props, var(--xy-minimap-node-background-color, var(--xy-minimap-node-background-color-default)) );stroke:var( --xy-minimap-node-stroke-color-props, var(--xy-minimap-node-stroke-color, var(--xy-minimap-node-stroke-color-default)) );stroke-width:var( --xy-minimap-node-stroke-width-props, var(--xy-minimap-node-stroke-width, var(--xy-minimap-node-stroke-width-default)) )}.react-flow__background-pattern.dots{fill:var( --xy-background-pattern-color-props, var(--xy-background-pattern-color, var(--xy-background-pattern-dots-color-default)) )}.react-flow__background-pattern.lines{stroke:var( --xy-background-pattern-color-props, var(--xy-background-pattern-color, var(--xy-background-pattern-lines-color-default)) )}.react-flow__background-pattern.cross{stroke:var( --xy-background-pattern-color-props, var(--xy-background-pattern-color, var(--xy-background-pattern-cross-color-default)) )}.react-flow__controls{display:flex;flex-direction:column;box-shadow:var(--xy-controls-box-shadow, var(--xy-controls-box-shadow-default))}.react-flow__controls.horizontal{flex-direction:row}.react-flow__controls-button{display:flex;justify-content:center;align-items:center;height:26px;width:26px;padding:4px;border:none;background:var(--xy-controls-button-background-color, var(--xy-controls-button-background-color-default));border-bottom:1px solid var( --xy-controls-button-border-color-props, var(--xy-controls-button-border-color, var(--xy-controls-button-border-color-default)) );color:var( --xy-controls-button-color-props, var(--xy-controls-button-color, var(--xy-controls-button-color-default)) );cursor:pointer;-webkit-user-select:none;-moz-user-select:none;user-select:none}.react-flow__controls-button svg{width:100%;max-width:12px;max-height:12px;fill:currentColor}.react-flow__edge.updating .react-flow__edge-path{stroke:#777}.react-flow__edge-text{font-size:10px}.react-flow__node.selectable:focus,.react-flow__node.selectable:focus-visible{outline:none}.react-flow__node-input,.react-flow__node-default,.react-flow__node-output,.react-flow__node-group{padding:10px;border-radius:var(--xy-node-border-radius, var(--xy-node-border-radius-default));width:150px;font-size:12px;color:var(--xy-node-color, var(--xy-node-color-default));text-align:center;border:var(--xy-node-border, var(--xy-node-border-default));background-color:var(--xy-node-background-color, var(--xy-node-background-color-default))}.react-flow__node-input.selectable:hover,.react-flow__node-default.selectable:hover,.react-flow__node-output.selectable:hover,.react-flow__node-group.selectable:hover{box-shadow:var(--xy-node-boxshadow-hover, var(--xy-node-boxshadow-hover-default))}.react-flow__node-input.selectable.selected,.react-flow__node-input.selectable:focus,.react-flow__node-input.selectable:focus-visible,.react-flow__node-default.selectable.selected,.react-flow__node-default.selectable:focus,.react-flow__node-default.selectable:focus-visible,.react-flow__node-output.selectable.selected,.react-flow__node-output.selectable:focus,.react-flow__node-output.selectable:focus-visible,.react-flow__node-group.selectable.selected,.react-flow__node-group.selectable:focus,.react-flow__node-group.selectable:focus-visible{box-shadow:var(--xy-node-boxshadow-selected, var(--xy-node-boxshadow-selected-default))}.react-flow__node-group{background-color:var(--xy-node-group-background-color, var(--xy-node-group-background-color-default))}.react-flow__nodesselection-rect,.react-flow__selection{background:var(--xy-selection-background-color, var(--xy-selection-background-color-default));border:var(--xy-selection-border, var(--xy-selection-border-default))}.react-flow__nodesselection-rect:focus,.react-flow__nodesselection-rect:focus-visible,.react-flow__selection:focus,.react-flow__selection:focus-visible{outline:none}.react-flow__controls-button:hover{background:var( --xy-controls-button-background-color-hover-props, var(--xy-controls-button-background-color-hover, var(--xy-controls-button-background-color-hover-default)) );color:var( --xy-controls-button-color-hover-props, var(--xy-controls-button-color-hover, var(--xy-controls-button-color-hover-default)) )}.react-flow__controls-button:disabled{pointer-events:none}.react-flow__controls-button:disabled svg{fill-opacity:.4}.react-flow__controls-button:last-child{border-bottom:none}.react-flow__controls.horizontal .react-flow__controls-button{border-bottom:none;border-right:1px solid var( --xy-controls-button-border-color-props, var(--xy-controls-button-border-color, var(--xy-controls-button-border-color-default)) )}.react-flow__controls.horizontal .react-flow__controls-button:last-child{border-right:none}.react-flow__resize-control{position:absolute}.react-flow__resize-control.left,.react-flow__resize-control.right{cursor:ew-resize}.react-flow__resize-control.top,.react-flow__resize-control.bottom{cursor:ns-resize}.react-flow__resize-control.top.left,.react-flow__resize-control.bottom.right{cursor:nwse-resize}.react-flow__resize-control.bottom.left,.react-flow__resize-control.top.right{cursor:nesw-resize}.react-flow__resize-control.handle{width:5px;height:5px;border:1px solid #fff;border-radius:1px;background-color:var(--xy-resize-background-color, var(--xy-resize-background-color-default));translate:-50% -50%}.react-flow__resize-control.handle.left{left:0;top:50%}.react-flow__resize-control.handle.right{left:100%;top:50%}.react-flow__resize-control.handle.top{left:50%;top:0}.react-flow__resize-control.handle.bottom{left:50%;top:100%}.react-flow__resize-control.handle.top.left,.react-flow__resize-control.handle.bottom.left{left:0}.react-flow__resize-control.handle.top.right,.react-flow__resize-control.handle.bottom.right{left:100%}.react-flow__resize-control.line{border-color:var(--xy-resize-background-color, var(--xy-resize-background-color-default));border-width:0;border-style:solid}.react-flow__resize-control.line.left,.react-flow__resize-control.line.right{width:1px;transform:translate(-50%);top:0;height:100%}.react-flow__resize-control.line.left{left:0;border-left-width:1px}.react-flow__resize-control.line.right{left:100%;border-right-width:1px}.react-flow__resize-control.line.top,.react-flow__resize-control.line.bottom{height:1px;transform:translateY(-50%);left:0;width:100%}.react-flow__resize-control.line.top{top:0;border-top-width:1px}.react-flow__resize-control.line.bottom{border-bottom-width:1px;top:100%}.react-flow__edge-textbg{fill:var(--xy-edge-label-background-color, var(--xy-edge-label-background-color-default))}.react-flow__edge-text{fill:var(--xy-edge-label-color, var(--xy-edge-label-color-default))}.wf-editor-layout{display:flex;flex-direction:column;height:calc(100vh - 60px);background:#0f172a;color:#e2e8f0}.wf-toolbar{display:flex;align-items:center;gap:12px;padding:8px 16px;background:#1e293b;border-bottom:1px solid #334155;flex-shrink:0;z-index:10}.wf-toolbar-title{font-weight:600;font-size:14px;flex:1}.wf-toolbar-actions{display:flex;align-items:center;gap:8px}.wf-save-success{color:#22c55e;font-size:13px;font-weight:600}.wf-btn{padding:6px 14px;border-radius:6px;border:1px solid #334155;background:#1e293b;color:#e2e8f0;font-size:13px;cursor:pointer;transition:all .15s;white-space:nowrap}.wf-btn:hover{background:#334155}.wf-btn:disabled{opacity:.5;cursor:not-allowed}.wf-btn-back{background:transparent;border:none;color:#94a3b8;font-size:14px}.wf-btn-back:hover{color:#e2e8f0}.wf-btn-save{background:#22c55e;border-color:#22c55e;color:#052e16;font-weight:600}.wf-btn-save:hover{background:#16a34a}.wf-btn-apply{background:#3b82f6;border-color:#3b82f6;color:#fff;font-weight:600;flex:1}.wf-btn-apply:hover{background:#2563eb}.wf-btn-delete{background:transparent;border-color:#ef4444;color:#ef4444;font-size:12px}.wf-btn-delete:hover{background:#ef4444;color:#fff}.wf-editor-body{display:flex;flex:1;overflow:hidden}.wf-palette{width:180px;flex-shrink:0;background:#1e293b;border-right:1px solid #334155;padding:12px;overflow-y:auto}.wf-palette-title{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:#64748b;margin-bottom:10px}.wf-palette-item{display:flex;align-items:center;gap:8px;padding:8px 10px;margin-bottom:4px;border-radius:6px;background:#0f172a;border-left:3px solid #6366f1;cursor:grab;transition:background .15s;-webkit-user-select:none;user-select:none}.wf-palette-item:hover{background:#334155}.wf-palette-item:active{cursor:grabbing;background:#1e293b}.wf-canvas{flex:1;position:relative}.wf-config-panel{width:280px;flex-shrink:0;background:#1e293b;border-left:1px solid #334155;overflow-y:auto}.wf-config-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;padding:20px}.wf-config-form{display:flex;flex-direction:column;height:100%}.wf-config-header{display:flex;align-items:center;gap:8px;padding:12px 16px;border-left:3px solid #6366f1;font-weight:600;font-size:14px;background:#0f172a;border-bottom:1px solid #334155}.wf-config-fields{flex:1;padding:12px 16px;overflow-y:auto}.wf-config-field{margin-bottom:12px}.wf-config-field label{display:block;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;color:#64748b;margin-bottom:4px}.wf-config-field input,.wf-config-field select,.wf-config-field textarea{width:100%;padding:6px 10px;border-radius:4px;border:1px solid #334155;background:#0f172a;color:#e2e8f0;font-size:13px;font-family:inherit;box-sizing:border-box}.wf-config-field textarea{resize:vertical;min-height:60px;font-family:Courier New,monospace}.wf-config-field input:focus,.wf-config-field select:focus,.wf-config-field textarea:focus{outline:none;border-color:#3b82f6}.wf-config-hint{font-size:11px;color:#64748b;margin:4px 0;font-style:italic}.wf-config-actions{display:flex;gap:8px;padding:12px 16px;border-top:1px solid #334155}.wf-custom-node{min-width:160px;max-width:240px;border-radius:8px;border:2px solid #6366f1;background:#1e293b;overflow:hidden;box-shadow:0 2px 8px #0000004d;font-size:12px}.wf-custom-node .wf-node-header{display:flex;align-items:center;gap:6px;padding:6px 10px;font-weight:600;font-size:12px;color:#fff}.wf-custom-node .wf-node-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wf-custom-node .wf-node-body{padding:6px 10px;font-size:11px;color:#cbd5e1;line-height:1.3}*{margin:0;padding:0;box-sizing:border-box}:root{--primary: #6366f1;--primary-dark: #5558e6;--secondary: #1e1b4b;--background: #0B1020;--surface: #121826;--text: #f1f3f5;--text-secondary: #9aa1b9;--border: rgba(255,255,255,.06);--danger: #ef4444;--warning: #f59e0b;--success: #22c55e;--card-shadow: 0 1px 3px rgba(0,0,0,.3), 0 0 0 1px rgba(255,255,255,.03);--hover-bg: rgba(255,255,255,.06);--table-hover: rgba(255,255,255,.03);--msg-in: rgba(99,102,241,.12);--msg-out: rgba(255,255,255,.04);--badge-blue-bg: rgba(99,102,241,.15);--badge-blue-text: #a5b4fc;--badge-yellow-bg: rgba(245,158,11,.15);--badge-yellow-text: #fcd34d;--badge-green-bg: rgba(34,197,94,.15);--badge-green-text: #86efac;--badge-purple-bg: rgba(168,85,247,.15);--badge-purple-text: #c4b5fd;--badge-red-bg: rgba(239,68,68,.15);--badge-red-text: #fca5a5;--badge-orange-bg: rgba(249,115,22,.15);--badge-orange-text: #fdba74;--alert-success-bg: rgba(34,197,94,.1);--alert-success-text: #86efac;--alert-success-border: rgba(34,197,94,.2);--alert-error-bg: rgba(239,68,68,.1);--alert-error-text: #fca5a5;--alert-error-border: rgba(239,68,68,.2);--dropdown-shadow: 0 8px 32px rgba(0,0,0,.5), 0 1px 4px rgba(0,0,0,.3), 0 0 0 1px rgba(255,255,255,.04);--overlay-bg: rgba(0,0,0,.7);--white: #ffffff;--border-subtle: rgba(255,255,255,.04);--coming-soon-bg: rgba(255,255,255,.04);--coming-soon-text: #9aa1b9;--disabled-bg: rgba(255,255,255,.06);--disabled-text: #6b7280;--simulated-bg: rgba(99,102,241,.06);--simulated-border: rgba(99,102,241,.15);--ai-reply-bg: rgba(99,102,241,.1);--ai-reply-border: rgba(99,102,241,.2);--code-bg: rgba(255,255,255,.04);--code-text: #d1d5db;--quick-link-bg: rgba(255,255,255,.04);--status-ok-bg: rgba(34,197,94,.1);--status-ok-text: #86efac;--status-warn-bg: rgba(245,158,11,.1);--status-warn-text: #fdba74;--status-err-bg: rgba(239,68,68,.1);--status-err-text: #fca5a5;--primary-bg: rgba(99,102,241,.12);--accent: #6366f1;--accent-light: rgba(99,102,241,.1);--accent-glow: 0 0 20px rgba(99,102,241,.08);--card-radius: 16px;--font-family: "Inter", system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--card-bg: rgba(18,24,38,.85);--card-blur: blur(12px);--card-border: rgba(255,255,255,.06);--card-border-hover: rgba(255,255,255,.12);--card-glow: 0 0 0 1px rgba(255,255,255,.03);--card-glow-hover: 0 0 0 1px rgba(255,255,255,.06);--card-shadow-hover: 0 4px 24px rgba(0,0,0,.3), 0 0 0 1px rgba(255,255,255,.06), 0 0 40px rgba(99,102,241,.06);--skeleton-bg: #111827;--skeleton-highlight: #1f2937;--skeleton-border: rgba(255,255,255,.03);--skeleton-radius-sm: 8px;--skeleton-radius-md: 12px;--skeleton-radius-lg: 16px;--skeleton-speed: 1.6s}body{font-family:var(--font-family);background:var(--background);color:var(--text);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;overflow-x:hidden}.app{display:flex;min-height:100vh}.sidebar{width:250px;background:#0a0f1af2;backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);display:flex;flex-direction:column;color:#fff;padding:0;position:fixed;height:100vh;overflow:hidden;border-right:1px solid var(--card-border);transform:translate(-100%);transition:transform .3s ease,width .25s ease;z-index:2000}.sidebar.sidebar-open{transform:translate(0)}.sidebar.sidebar-collapsed{width:60px}.sidebar-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--card-border);flex-shrink:0;min-height:56px}.sidebar-brand{display:flex;align-items:center;gap:10px;text-decoration:none;color:inherit;overflow:hidden}.sidebar-logo{width:22px;height:22px;flex-shrink:0}.sidebar-brand-text{font-size:14px;font-weight:700;color:var(--text);white-space:nowrap}.sidebar-collapse-btn{background:none;border:1px solid var(--card-border);border-radius:6px;color:var(--text-secondary);cursor:pointer;padding:4px;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:all .15s}.sidebar-collapse-btn:hover{background:#ffffff0f;color:var(--text)}.sidebar-collapsed .sidebar-collapse-btn{margin:0 auto}.sidebar-nav-wrap{flex:1;overflow-y:auto;padding:8px 0}.sidebar-nav-wrap::-webkit-scrollbar{width:3px}.sidebar-nav-wrap::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px}.sidebar-nav{list-style:none;padding:0;margin:0}.sidebar-nav-item{display:flex;align-items:center;gap:10px;padding:8px 16px;margin:1px 8px;color:#ffffff80;text-decoration:none;border-radius:8px;transition:all .15s ease;font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden}.sidebar-nav-item:hover{background:#ffffff0d;color:#ffffffd9}.sidebar-nav-item.active{background:#6366f11a;color:#a5b4fc}.sidebar-nav-item-locked{opacity:.45;cursor:default;text-decoration:none}.sidebar-nav-item-locked:hover{opacity:.7;background:#ffffff08;color:#ffffff80}.sidebar-nav-locked-badge{margin-left:auto;display:flex;align-items:center;gap:4px;font-size:10px;text-transform:uppercase;letter-spacing:.04em;opacity:.6;flex-shrink:0}.sidebar-nav-tier-label{font-size:9px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;background:#ffffff14;padding:1px 6px;border-radius:3px}.sidebar-group-header{display:flex;align-items:center;gap:10px;padding:8px 16px;margin:1px 8px;color:#ffffff80;text-decoration:none;border-radius:8px;transition:all .15s ease;font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden}.sidebar-group-header:hover{background:#ffffff0d;color:#ffffffd9}.sidebar-group-header.active{background:#6366f11a;color:#a5b4fc}.sidebar-collapsed .sidebar-group-header{justify-content:center;padding:8px;margin:2px 6px}.sidebar-nav-icon{width:18px;height:18px;flex-shrink:0}.sidebar-nav-label{overflow:hidden;text-overflow:ellipsis}.sidebar-collapsed .sidebar-nav-item{justify-content:center;padding:8px;margin:2px 6px}.sidebar-collapsed .sidebar-nav-label,.sidebar-collapsed .sidebar-nav-section-label{display:none}.sidebar-nav-divider{height:1px;background:var(--card-border);margin:8px 16px}.sidebar-nav-section-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.8px;color:var(--text-secondary);padding:6px 16px 2px;opacity:.5}.sidebar-admin-section{border-top:1px solid var(--card-border)}.sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--overlay-bg);z-index:1999}.main-content{margin-left:0;flex:1;min-width:0;padding:0;display:flex;flex-direction:column;height:100vh;overflow:hidden;transition:margin-left .25s ease}.main-content-inner{flex:1;display:flex;flex-direction:column;overflow-y:auto;min-height:0;padding:1.5rem 2rem;padding-top:72px}.doc-float-btn{display:flex;justify-content:flex-end;margin-bottom:8px}.doc-float-btn button{background:transparent;border:1px solid var(--border, #e5e7eb);border-radius:6px;padding:5px 12px;cursor:pointer;display:flex;align-items:center;gap:6px;font-size:12px;font-weight:600;color:var(--text-secondary, #6b7280);transition:background .15s}.doc-float-btn button:hover{background:var(--bg-secondary, #f3f4f6)}.topbar{position:fixed;top:0;left:0;right:0;height:56px;background:#121826e6;backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border-bottom:1px solid var(--card-border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;z-index:1000;box-shadow:0 1px 3px #0000001a}.topbar-left{display:flex;align-items:center}.topbar-title{font-size:15px;font-weight:700;color:var(--text);margin:0;letter-spacing:-.01em}.topbar-right{display:flex;align-items:center;gap:12px}.topbar-icon{width:36px;height:36px;border-radius:50%;border:none;background:transparent;font-size:18px;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:background .15s}.topbar-icon:hover{background:var(--hover-bg)}.topbar-avatar-btn{display:flex;align-items:center;gap:10px;padding:4px 12px 4px 4px;border-radius:24px;border:none;background:transparent;cursor:pointer;transition:background .15s}.topbar-avatar-btn:hover{background:var(--hover-bg)}.topbar-avatar,.topbar-avatar-placeholder{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700;font-size:13px;flex-shrink:0}.topbar-avatar-placeholder{background:#d1d5db}.topbar-name{font-size:14px;font-weight:500;color:var(--text)}@keyframes dropdownFadeIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}.page-header{margin-bottom:2rem}.page-header h2{font-size:1.5rem;font-weight:600;color:var(--text);letter-spacing:-.02em}.card{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border-radius:var(--card-radius);padding:1.5rem;margin-bottom:1.5rem;border:1px solid var(--card-border);box-shadow:var(--card-shadow);transition:all .25s ease}.card:hover{border-color:var(--card-border-hover);box-shadow:var(--card-shadow-hover)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:1rem;border-bottom:1px solid var(--card-border)}.card-title{font-size:1rem;font-weight:600;letter-spacing:-.01em;color:var(--text)}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.main-content-inner{animation:fadeIn .35s ease}@keyframes sectionHighlight{0%,to{box-shadow:none}50%{box-shadow:0 0 0 2px var(--accent),0 0 16px #6366f126}}.section-highlight{animation:sectionHighlight 1.2s ease 2;border-radius:var(--card-radius)}@keyframes skeleton-shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.skeleton-shimmer{position:relative;overflow:hidden;background:var(--skeleton-bg);border-radius:var(--skeleton-radius-sm)}.skeleton-shimmer:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(90deg,transparent 0%,var(--skeleton-highlight) 50%,transparent 100%);background-size:800px 100%;animation:skeleton-shimmer var(--skeleton-speed) ease-in-out infinite;pointer-events:none}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;margin-bottom:2rem}.stat-card{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);padding:1.5rem;border-radius:var(--card-radius);border:1px solid var(--card-border);box-shadow:var(--card-shadow);transition:all .25s ease}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:1rem}@media (max-width: 768px){.grid-2{grid-template-columns:1fr}}.stat-card:hover{border-color:#ffffff1a;box-shadow:var(--card-shadow),var(--accent-glow)}.stat-value{font-size:1.75rem;font-weight:700;color:var(--primary);letter-spacing:-.02em}.stat-label{color:var(--text-secondary);font-size:.8125rem;margin-top:.25rem}.table-container{overflow-x:auto}.intent-registry-header{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1.5rem}.intent-table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.hide-mobile{display:inline}@media (max-width: 640px){.intent-registry-header{flex-direction:column}.intent-registry-header h1{font-size:1.25rem}.hide-mobile{display:none}.explain-drawer-panel{max-width:100vw!important;width:100vw!important}}table{width:100%;border-collapse:collapse}th,td{padding:.75rem;text-align:left;border-bottom:1px solid var(--border)}th{background:var(--background);font-weight:600;color:var(--text-secondary);font-size:.875rem;text-transform:uppercase}tr:hover{background:var(--table-hover)}.badge{display:inline-block;padding:.25rem .75rem;border-radius:9999px;font-size:.75rem;font-weight:500}.badge-tofu{background:var(--badge-blue-bg);color:var(--badge-blue-text)}.badge-mofu{background:var(--badge-yellow-bg);color:var(--badge-yellow-text)}.badge-bofu{background:var(--badge-green-bg);color:var(--badge-green-text)}.badge-soft{background:var(--badge-purple-bg);color:var(--badge-purple-text)}.badge-hard{background:var(--badge-red-bg);color:var(--badge-red-text)}.badge-orange{background:var(--badge-orange-bg);color:var(--badge-orange-text)}.form-group{margin-bottom:1rem}.form-label{display:block;margin-bottom:.5rem;font-size:.75rem;text-transform:uppercase;letter-spacing:.08em;color:var(--text-secondary);font-weight:600}.form-input,.form-select,.form-textarea{width:100%;padding:.75rem;border:1px solid var(--border);border-radius:12px;font-size:1rem;background:var(--surface);color:var(--text)}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 2px #6366f133}.form-textarea{min-height:100px;resize:vertical}.btn{display:inline-flex;align-items:center;gap:.5rem;padding:.75rem 1.5rem;border:none;border-radius:10px;font-size:.875rem;font-weight:600;cursor:pointer;transition:all .2s ease;line-height:1}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark);box-shadow:0 2px 12px #6366f14d}.btn-secondary{background:var(--surface);color:var(--text);border:1px solid var(--border)}.btn-secondary:hover{background:var(--hover-bg)}.btn-danger{background:var(--danger);color:#fff}.btn-sm{padding:.5rem 1rem;font-size:.875rem}.btn-ghost{background:transparent;border:1px solid var(--border);color:var(--text-secondary)}.btn-ghost:hover{background:var(--hover-bg);color:var(--text)}.chat-contact-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.btn-cta{background:var(--primary);color:#fff;padding:.75rem 1.5rem;border-radius:12px;font-weight:700;box-shadow:0 4px 12px #0000004d}.btn-cta:hover{background:var(--primary-dark)}.message-list{max-height:500px;overflow-y:auto}.message-item{padding:1rem;border-bottom:1px solid var(--border)}.message-item:last-child{border-bottom:none}.message-meta{display:flex;gap:1rem;font-size:.75rem;color:var(--text-secondary);margin-bottom:.5rem}.message-content{margin-bottom:.5rem}.message-incoming{background:var(--msg-in);padding:.75rem;border-radius:8px;margin-bottom:.5rem}.message-outgoing{background:var(--msg-out);padding:.75rem;border-radius:8px;border:1px solid var(--border)}.empty-state{text-align:center;padding:3rem;color:var(--text-secondary)}.loading{text-align:center;padding:2rem;color:var(--text-secondary)}.loading-screen{display:flex;align-items:center;justify-content:center;min-height:100vh;background:var(--background)}.loading-content{text-align:center}.loading-spinner{width:50px;height:50px;border:4px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin 1s linear infinite;margin:0 auto 1rem}.loading-content p{color:var(--text-secondary);font-size:1rem}.alert{padding:1rem;border-radius:8px;margin-bottom:1rem}.alert-success{background:var(--alert-success-bg);color:var(--alert-success-text);border:1px solid var(--alert-success-border)}.alert-error{background:var(--alert-error-bg);color:var(--alert-error-text);border:1px solid var(--alert-error-border)}.nav-divider{border-top:1px solid var(--border);margin:1rem 0}.nav-section-label{font-size:.6875rem;text-transform:uppercase;letter-spacing:.08em;color:#ffffff59;padding:.25rem 1rem;font-weight:600}.admin-page{padding:1rem}.admin-page h1{margin-bottom:1.5rem;font-size:1.375rem;font-weight:600;letter-spacing:-.02em;color:var(--text)}.admin-stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:1rem;margin-bottom:2rem}.stat-card{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:1.5rem;box-shadow:var(--card-shadow);transition:all .25s ease}.stat-value{font-size:2rem;font-weight:700;color:var(--text);margin-bottom:.25rem}.stat-label{font-size:.8rem;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.status-healthy .stat-value{color:#22c55e}.status-degraded .stat-value{color:#ef4444}.admin-search-bar{display:flex;gap:.5rem;margin-bottom:1.5rem}.admin-search-bar input{flex:1;padding:.6rem 1rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);font-size:.9rem}.admin-search-bar button{padding:.6rem 1.2rem;background:var(--primary);color:#fff;border:none;border-radius:8px;cursor:pointer;font-weight:600}.admin-table{width:100%;border-collapse:collapse;background:var(--surface);border-radius:12px;overflow:hidden}.admin-table th,.admin-table td{padding:.75rem 1rem;text-align:left;border-bottom:1px solid var(--border)}.admin-table th{background:#ffffff08;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-weight:600}.admin-table td{color:var(--text);font-size:.875rem}@media (max-width: 768px){.admin-table.responsive-table thead{display:none}.admin-table.responsive-table,.admin-table.responsive-table tbody,.admin-table.responsive-table tr,.admin-table.responsive-table td{display:block}.admin-table.responsive-table tr{padding:12px;margin-bottom:10px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.admin-table.responsive-table td{padding:4px 0;border:none;font-size:.8rem;display:flex;justify-content:space-between;align-items:center;gap:8px}.admin-table.responsive-table td:before{content:attr(data-label);font-size:.7rem;text-transform:uppercase;letter-spacing:.04em;color:var(--text-secondary);font-weight:600;flex-shrink:0}}.empty-state{text-align:center;color:var(--text-secondary);padding:2rem!important}.tier-badge{display:inline-block;padding:.2rem .6rem;border-radius:6px}.admin-tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);padding-bottom:0}.admin-tab{padding:.5rem 1.2rem;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;font-size:.85rem;font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;transition:all .2s}.admin-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.admin-table-header{display:flex;padding:.65rem 1rem;background:#ffffff08;border-bottom:1px solid var(--border);font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-weight:600}.admin-table-row{display:flex;padding:.65rem 1rem;border-bottom:1px solid var(--border);align-items:center;font-size:.875rem;color:var(--text);transition:background .15s}.admin-table-row:hover{background:#ffffff05}.admin-table-row:last-child{border-bottom:none}.admin-th{font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);font-weight:600}.admin-input{width:100%;padding:.5rem .75rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text);font-size:.875rem}.admin-input:focus{outline:none;border-color:var(--primary)}.admin-label{display:block;font-size:.75rem;color:var(--text-secondary);margin-bottom:4px;font-weight:500}.admin-actions{display:flex;gap:6px;align-items:center}.admin-empty{text-align:center;color:var(--text-secondary);padding:3rem 1rem;font-size:.9rem}.badge-high{color:#ef4444;font-weight:600}.badge-med{color:#f59e0b;font-weight:600}.badge-low{color:var(--text-secondary)}.badge-type{display:inline-block;padding:2px 8px;border-radius:4px;background:#6366f11a;color:var(--primary);font-size:.75rem;text-transform:capitalize}.confidence-dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px}.confidence-dot.green{background:#22c55e}.confidence-dot.yellow{background:#f59e0b}.confidence-dot.red{background:#ef4444}.sidebar-nav-divider-inner{height:1px;background:var(--border);margin:8px 16px;list-style:none}.btn-sm{padding:.3rem .7rem;font-size:.8rem}.admin-config-section h3+p{margin-top:-.5rem}.admin-page h1+p{margin-top:-.5rem}.flex.gap-2{gap:.5rem}.flex.gap-4{gap:1rem}.ml-4{margin-left:1rem}.text-sm{font-size:.85rem}.text-lg{font-size:1.2rem}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.queue-metrics{font-size:.85rem}.queue-row{display:flex;justify-content:space-between;padding:.3rem 0;border-bottom:1px solid var(--border)}.queue-row:last-child{border-bottom:none}.tier-demo{background:#10b98126;color:#6ee7b7}.tier-starter{background:#6b728033;color:#9ca3af}.tier-growth{background:#3b82f633;color:#60a5fa}.tier-pro{background:#8b5cf633;color:#a78bfa}.tier-business{background:#f9731633;color:#fb923c}.tier-special{background:#f59e0b33;color:#fbbf24}.btn-sm{padding:.35rem .75rem;font-size:.8rem}.btn-back{background:none;border:none;color:var(--primary);cursor:pointer;padding:.5rem 0;margin-bottom:1rem;font-size:.875rem;display:inline-block}.admin-message{padding:.75rem 1rem;border-radius:8px;margin-bottom:1rem;background:#3b82f61a;color:#60a5fa;border:1px solid rgba(59,130,246,.2)}.admin-user-detail{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin-bottom:2rem}.detail-field label{display:block;font-size:.75rem;text-transform:uppercase;letter-spacing:.05em;color:var(--text-secondary);margin-bottom:.25rem}.detail-field span{font-size:1rem;color:var(--text)}.admin-user-actions{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:1.5rem;margin-bottom:1.5rem}.admin-user-actions h3{margin-bottom:1rem;font-size:1rem}.action-row{display:flex;gap:.5rem;align-items:center}.action-row select{padding:.6rem 1rem;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--text)}.action-row button{padding:.6rem 1.2rem;background:var(--primary);color:#fff;border:none;border-radius:8px;cursor:pointer;font-weight:600}.action-row button:disabled{opacity:.5;cursor:not-allowed}.admin-user-messages{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:1.5rem}.admin-user-messages h3{margin-bottom:1rem;font-size:1rem}.admin-user-messages ul{list-style:none}.admin-user-messages li{padding:.5rem 0;border-bottom:1px solid var(--border);font-size:.875rem;color:var(--text-secondary)}.admin-config-section{background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:1.5rem}.admin-config-section h3{margin-bottom:1rem;font-size:1rem}.config-toggle{display:flex;align-items:center;gap:1rem;margin-bottom:.75rem}.config-toggle span{font-size:.9rem;color:var(--text)}.config-toggle button{padding:.6rem 1.2rem;background:var(--primary);color:#fff;border:none;border-radius:8px;cursor:pointer;font-weight:600}.config-toggle button:disabled{opacity:.5;cursor:not-allowed}.config-note{font-size:.8rem;color:var(--text-secondary);line-height:1.5}.page-loading{display:flex;justify-content:center;align-items:center;padding:4rem 0;color:var(--text-secondary)}.queue-metrics{display:flex;flex-direction:column;gap:.4rem}.queue-row{display:flex;justify-content:space-between;font-size:.85rem;color:var(--text);padding:.2rem 0;border-bottom:1px solid rgba(255,255,255,.04)}.text-danger{color:#ef4444;font-weight:600}.grafana-link{display:inline-block;padding:.7rem 1.5rem;background:#e87c3a;color:#fff;text-decoration:none;border-radius:8px;font-weight:600;transition:opacity .2s}.grafana-link:hover{opacity:.9}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.modal-content{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border:1px solid var(--card-border);border-radius:var(--card-radius);padding:32px;max-width:480px;width:90%;text-align:center;box-shadow:var(--dropdown-shadow)}.mt-0{margin-top:0}.mt-1{margin-top:.25rem}.mt-2{margin-top:.5rem}.mt-3{margin-top:.75rem}.mt-4{margin-top:1rem}.mt-5{margin-top:1.25rem}.mt-6{margin-top:1.5rem}.mt-8{margin-top:2rem}.mb-0{margin-bottom:0}.mb-1{margin-bottom:.25rem}.mb-1\.5{margin-bottom:.375rem}.mb-2{margin-bottom:.5rem}.mb-3{margin-bottom:.75rem}.mb-4{margin-bottom:1rem}.mb-6{margin-bottom:1.5rem}.mb-8{margin-bottom:2rem}.m-0{margin:0}.p-0{padding:0}.p-4{padding:1rem}.p-6{padding:1.5rem}.gap-2{gap:.5rem}.gap-3{gap:.75rem}.gap-4{gap:1rem}.gap-6{gap:1.5rem}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-center{justify-content:center}.justify-between{justify-content:space-between}.flex-1{flex:1}.flex-shrink-0{flex-shrink:0}.text-center{text-align:center}.text-sm{font-size:.875rem}.text-xs{font-size:.75rem}.text-secondary{color:var(--text-secondary)}.text-success{color:var(--success)}.text-danger{color:var(--danger)}.text-warning{color:var(--warning)}.text-primary{color:var(--primary)}.text-white{color:#fff}.stat-card-default{border-left:4px solid var(--primary)}.stat-card-success{border-left:4px solid var(--success)}.stat-card-danger{border-left:4px solid var(--danger)}.stat-card-warning{border-left:4px solid var(--warning)}.stat-card-info{border-left:4px solid #667eea}.stat-card-muted{border-left:4px solid #6b7280}.block{display:block}.inline-block{display:inline-block}.hidden{display:none}.flex-wrap{flex-wrap:wrap}.items-start{align-items:flex-start}.items-end{align-items:flex-end}.justify-start{justify-content:flex-start}.justify-end{justify-content:flex-end}.w-full{width:100%}.w-auto{width:auto}.font-normal{font-weight:400}.font-medium{font-weight:500}.font-semibold{font-weight:600}.font-bold{font-weight:700}.text-base{font-size:1rem}.text-lg{font-size:1.125rem}.text-xl{font-size:1.25rem}.text-2xl{font-size:1.5rem}.text-3xl{font-size:1.875rem}.rounded-sm{border-radius:4px}.rounded{border-radius:6px}.rounded-md{border-radius:8px}.rounded-lg{border-radius:12px}.rounded-xl{border-radius:16px}.rounded-full{border-radius:9999px}.border-none{border:none}.border{border:1px solid var(--border)}.border-t{border-top:1px solid var(--border)}.border-b{border-bottom:1px solid var(--border)}.cursor-pointer{cursor:pointer}.cursor-not-allowed{cursor:not-allowed}.cursor-default{cursor:default}.no-underline{text-decoration:none}.overflow-hidden{overflow:hidden}.overflow-auto{overflow:auto}.relative{position:relative}.absolute{position:absolute}.fixed{position:fixed}.whitespace-nowrap{white-space:nowrap}.text-ellipsis{max-width:300px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.text-ellipsis-full{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bg-surface{background:var(--surface)}.bg-background{background:var(--background)}.bg-primary{background:var(--primary)}.bg-danger{background:var(--danger)}.bg-transparent{background:transparent}.p-1{padding:.25rem}.p-2{padding:.5rem}.p-3{padding:.75rem}.px-2{padding-left:.5rem;padding-right:.5rem}.px-3{padding-left:.75rem;padding-right:.75rem}.px-4{padding-left:1rem;padding-right:1rem}.py-1{padding-top:.25rem;padding-bottom:.25rem}.py-2{padding-top:.5rem;padding-bottom:.5rem}.py-3{padding-top:.75rem;padding-bottom:.75rem}.pt-0{padding-top:0}.pb-0{padding-bottom:0}.pl-0{padding-left:0}.pr-0{padding-right:0}.ml-0{margin-left:0}.mr-0{margin-right:0}.mr-2{margin-right:.5rem}.ml-2{margin-left:.5rem}.mr-auto{margin-right:auto}.ml-auto{margin-left:auto}.leading-tight{line-height:1.25}.leading-normal{line-height:1.5}.leading-relaxed{line-height:1.625}.opacity-50{opacity:.5}.opacity-60{opacity:.6}.opacity-75{opacity:.75}.shadow-sm{box-shadow:0 1px 2px #0000004d}.shadow{box-shadow:var(--card-shadow)}.shadow-lg{box-shadow:0 4px 12px #0000004d}.hamburger-btn{display:flex;background:none;border:none;cursor:pointer;padding:4px;margin-right:8px;flex-direction:column;align-items:center;justify-content:center}.hamburger-line{display:block;width:20px;height:2px;background:var(--text);border-radius:2px;margin:3px 0;transition:all .2s}@media (max-width: 768px){.sidebar{width:280px}.main-content-inner{padding:1rem;padding-top:72px}.stats-grid{grid-template-columns:1fr;gap:1rem}.admin-page{padding:.5rem}.admin-page h1{font-size:1.125rem;margin-bottom:1rem}.admin-stats-grid{grid-template-columns:repeat(2,1fr);gap:.5rem;margin-bottom:1rem}.stat-card{padding:.75rem}.stat-value{font-size:1.25rem}.stat-label{font-size:.65rem}.admin-page .card-body ul li{flex-direction:column;align-items:flex-start!important;gap:.25rem}.admin-page .card-body ul li span:last-child{font-size:.65rem}.admin-table{font-size:.75rem}.admin-table th,.admin-table td{padding:.5rem .4rem}.admin-search-bar{flex-direction:column}.admin-search-bar button{width:100%}}@media (max-width: 480px){.admin-stats-grid{grid-template-columns:repeat(2,1fr);gap:.375rem}.stat-card{padding:.5rem;border-radius:8px}.stat-value{font-size:1rem}.stat-label{font-size:.6rem}.admin-page h1{font-size:1rem;margin-bottom:.75rem}.admin-page .support-tickets-wrapper{height:calc(100vh - 120px)!important}.admin-page .ticket-list-panel{flex:1 1 100%!important;max-width:100%!important}.admin-page .ticket-chat-panel{flex:1 1 100%!important}.admin-page .chat-messages{padding:12px!important}.admin-page .chat-bubble{max-width:90%!important}.admin-user-detail{grid-template-columns:1fr!important;gap:.5rem!important}.action-row{flex-direction:column!important;align-items:stretch!important}.action-row select,.action-row input,.action-row button{width:100%!important}.action-row .btn-sm{text-align:center}.admin-filters{flex-direction:column!important;gap:8px!important}.admin-filters .filter-group,.admin-filters .filter-group select,.admin-filters .filter-group input{width:100%}.dlq-modal{max-width:95vw!important;margin:0 10px}.dlq-modal .detail-grid{grid-template-columns:1fr!important}.admin-affiliate-tabs{gap:4px!important}.admin-affiliate-tabs button{font-size:11px!important;padding:6px 10px!important}.admin-affiliate-tables-wrap{padding:0!important;overflow-x:auto!important}.admin-affiliate-tables-wrap table{min-width:600px}.table-container{overflow-x:auto;-webkit-overflow-scrolling:touch}.table-container table{min-width:500px}.pagination-mobile{flex-wrap:wrap;gap:4px}.pagination-mobile button{flex:1;min-width:80px}.reconciliation-grid{grid-template-columns:1fr!important}.reconciliation-grid .card{padding:16px!important}.config-toggle{flex-direction:column!important;gap:8px!important}.config-toggle button{width:100%}}@media (min-width: 769px) and (max-width: 1024px){.stats-grid{grid-template-columns:repeat(2,1fr)}}.chat-sidebar{width:320px;border-right:1px solid var(--border);display:flex;flex-direction:column;background:#0c101cf2}@media (max-width: 768px){.chat-sidebar{width:100%;border-right:none}.chat-area{display:none}.chat-area.chat-area--active{display:flex;position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;border-radius:0}}.chat-sidebar-header{padding:1rem;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center}.chat-sidebar-header h3{margin:0;font-size:15px}.chat-contact-list{flex:1;overflow-y:auto}.chat-contact-item{display:flex;gap:12px;padding:10px 16px;cursor:pointer;align-items:center;border-bottom:1px solid var(--border-subtle);transition:background .15s,box-shadow .15s;border-left:3px solid transparent}.chat-contact-item:hover{background:#ffffff0a;box-shadow:inset 2px 0 #ffffff0d}.chat-contact-item.active{background:#6366f114;box-shadow:inset 2px 0 #6366f14d}.chat-contact-avatar{width:42px;height:42px;border-radius:50%;background:var(--msg-out);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:var(--text-secondary);flex-shrink:0}.chat-contact-info{flex:1;min-width:0}.chat-contact-name{font-size:14px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-contact-preview{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.chat-contact-time{font-size:11px;color:var(--text-secondary);white-space:nowrap;flex-shrink:0}.chat-area{flex:1;display:flex;flex-direction:column;background:var(--background)}@media (max-width: 768px){.chat-area{display:none}.chat-area.chat-area--active{display:flex;position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;background:var(--background)}.card.flex.overflow-hidden{position:relative;overflow:visible!important}}.chat-header{padding:1rem;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;background:var(--surface)}.chat-header-name{font-size:15px;font-weight:600}.chat-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px}.chat-bubble{max-width:75%;padding:10px 14px;border-radius:12px;line-height:1.4;font-size:14px;position:relative}.chat-bubble-in{align-self:flex-start;background:var(--msg-in);border-bottom-left-radius:4px}.chat-bubble-out{align-self:flex-end;background:var(--msg-out);border:1px solid var(--border);border-bottom-right-radius:4px}.chat-bubble-text{word-wrap:break-word}.chat-bubble-time{font-size:10px;color:var(--text-secondary);text-align:right;margin-top:4px}.chat-date-sep{text-align:center;margin:16px 0 12px;position:relative}.chat-date-sep span{font-size:11px;color:var(--text-secondary);background:var(--bg);padding:2px 12px;border-radius:4px}.chat-empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);font-size:14px}.chat-urgency-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0}.chat-urgency-dot.red{background:#ef4444;box-shadow:0 0 6px #ef444480}.chat-urgency-dot.yellow{background:#f59e0b;box-shadow:0 0 6px #f59e0b66}.chat-urgency-dot.green{background:#22c55e;box-shadow:0 0 6px #22c55e66}.chat-urgency-dot.purple{background:#a855f7;box-shadow:0 0 6px #a855f766}.chat-urgency-dot.gray{background:#6b7280}.chat-contact-item{border-left:3px solid transparent}.chat-channel-chip{font-size:9px;font-weight:700;padding:1px 5px;border-radius:3px;line-height:16px;white-space:nowrap;display:inline-flex;align-items:center;gap:3px;flex-shrink:0}.chat-msg-count{font-size:10px;font-weight:700;padding:1px 6px;border-radius:999px;background:var(--badge-blue-bg);color:var(--badge-blue-text);line-height:16px}.chat-bubble-sender{font-size:10px;font-weight:600;margin-bottom:2px;display:flex;align-items:center;gap:4px}.chat-bubble-meta{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.chat-bubble-meta span{font-size:9px;padding:1px 6px;border-radius:4px;font-weight:600}.ai-insights-section{padding:16px;border-top:1px solid var(--border)}.ai-insights-title{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin-bottom:10px;display:flex;align-items:center;gap:6px}.ai-insight-row{display:flex;justify-content:space-between;align-items:center;padding:6px 0;font-size:12px}.ai-insight-label{color:var(--text-secondary)}.ai-insight-value{font-weight:600;color:var(--text)}.tooltip-wrapper{position:relative;display:inline-flex;align-items:center}.tooltip-trigger{display:inline-flex;align-items:center;justify-content:center;cursor:pointer;margin-left:6px;color:var(--text-secondary);transition:color .15s;flex-shrink:0;border-radius:50%}.tooltip-trigger:hover{color:var(--text)}.tooltip-popup{position:absolute;top:calc(100% + 6px);left:50%;transform:translate(-50%);background:#121826f2;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid rgba(255,255,255,.08);border-radius:8px;padding:8px 12px;font-size:.75rem;line-height:1.4;color:var(--text-secondary);white-space:nowrap;z-index:100;box-shadow:0 4px 16px #0006,0 0 0 1px #ffffff0a;pointer-events:none;max-width:280px;white-space:normal}.avatar-upload-hover{opacity:0!important}.avatar-upload-hover:hover,*:hover>.avatar-upload-hover{opacity:1!important}.sales-coach-layout{display:flex;gap:20px;align-items:flex-start;overflow:hidden}.sales-coach-table-wrap{flex:1;min-width:0;overflow-x:auto}.sales-coach-advice-wrap{flex:1.5;min-width:0}@media (max-width: 900px){.sales-coach-layout{flex-direction:column}.sales-coach-table-wrap,.sales-coach-advice-wrap{width:100%}}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:20px}@media (max-width: 900px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}@media (max-width: 480px){.kpi-grid{grid-template-columns:repeat(2,1fr);gap:8px}}.kpi-card{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border-radius:12px;border:1px solid var(--card-border);padding:14px 16px;transition:border-color .2s,box-shadow .2s}.kpi-card:hover{border-color:var(--card-border-hover);box-shadow:var(--card-shadow-hover)}.kpi-card-icon{width:32px;height:32px;border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:15px;flex-shrink:0}.kpi-card-value{font-size:1.35rem;font-weight:700;color:var(--text);letter-spacing:-.02em;line-height:1.2}.kpi-card-label{font-size:.72rem;color:var(--text-secondary);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-card-trend{font-size:.65rem;font-weight:600;margin-top:4px;display:inline-flex;align-items:center;gap:2px}.kpi-card-trend.up{color:var(--success)}.kpi-card-trend.down{color:var(--danger)}.inbox-section{background:var(--card-bg);backdrop-filter:var(--card-blur);-webkit-backdrop-filter:var(--card-blur);border-radius:var(--card-radius);border:1px solid var(--card-border);overflow:hidden}.inbox-header{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--card-border)}.inbox-header h3{font-size:.95rem;font-weight:600;color:var(--text);margin:0}.inbox-list{max-height:340px;overflow-y:auto}.inbox-list::-webkit-scrollbar{width:4px}.inbox-list::-webkit-scrollbar-thumb{background:#ffffff14;border-radius:2px}.inbox-list::-webkit-scrollbar-track{background:transparent}.conv-preview-item{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border-subtle);cursor:pointer;transition:background .15s,box-shadow .15s;min-height:68px;text-decoration:none;color:inherit}@media (max-width: 768px){.conv-preview-item{min-height:72px;max-height:84px;padding:10px 14px;gap:10px}}.conv-preview-item:last-child{border-bottom:none}.conv-preview-item:hover{background:#ffffff08;box-shadow:inset 2px 0 #6366f133}.conv-preview-item.unread{background:#6366f10a}.conv-preview-item.unread:hover{background:#6366f112}.conv-preview-avatar{position:relative;flex-shrink:0}.conv-preview-avatar-img{width:38px;height:38px;border-radius:10px;background:#ffffff0f;display:flex;align-items:center;justify-content:center;font-size:15px;font-weight:700;color:var(--text-secondary);overflow:hidden}.conv-preview-avatar-img img{width:100%;height:100%;object-fit:cover}.conv-preview-channel-badge{position:absolute;bottom:-3px;right:-3px;width:17px;height:17px;border-radius:50%;background:var(--background);border:2px solid var(--background);display:flex;align-items:center;justify-content:center}.conv-preview-channel-badge img{width:11px;height:11px;object-fit:contain}.conv-preview-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.conv-preview-name-row{display:flex;align-items:center;gap:6px}.conv-preview-name{font-size:13px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-preview-name-row.unread .conv-preview-name{color:#fff;font-weight:700}.conv-preview-status-chip{font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;line-height:16px;white-space:nowrap;flex-shrink:0}.conv-preview-status-chip.ai{background:#6366f126;color:#a5b4fc}.conv-preview-status-chip.human{background:#22c55e26;color:#86efac}.conv-preview-status-chip.escalated{background:#ef444426;color:#fca5a5}.conv-preview-status-chip.resolved{background:#6b728026;color:#9ca3af}.conv-preview-message{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.3}.conv-preview-item.unread .conv-preview-message{color:#ffffffb3}.conv-preview-phone{font-size:11px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:1px}.conv-preview-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0;min-width:50px}.conv-preview-time{font-size:10px;color:var(--text-secondary);white-space:nowrap;font-weight:500}.conv-preview-item.unread .conv-preview-time{color:#ffffff80}.conv-preview-unread-badge{font-size:10px;font-weight:700;padding:1px 7px;border-radius:999px;background:var(--primary);color:#fff;line-height:16px;min-width:18px;text-align:center}.conv-preview-sla{font-size:9px;font-weight:600;padding:1px 6px;border-radius:4px;white-space:nowrap;line-height:16px}.conv-preview-sla.urgent{background:#ef444426;color:#fca5a5}.conv-preview-sla.warning{background:#f59e0b26;color:#fcd34d}.conv-preview-sla.safe{background:#22c55e1a;color:#86efac}.inbox-empty{padding:40px 16px;text-align:center;color:var(--text-secondary);font-size:13px}.conv-skeleton{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--border-subtle)}.conv-skeleton-avatar{width:38px;height:38px;border-radius:10px;background:#ffffff0a;flex-shrink:0}.conv-skeleton-lines{flex:1;display:flex;flex-direction:column;gap:6px}.conv-skeleton-line{height:12px;border-radius:4px;background:#ffffff0a}.conv-skeleton-line:first-child{width:55%}.conv-skeleton-line:last-child{width:35%}.inbox-page{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}.inbox-topbar{display:flex;align-items:center;justify-content:space-between;padding:12px 20px;border-bottom:1px solid var(--card-border);background:#0b1020cc;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);flex-shrink:0}.inbox-topbar h2{font-size:1.1rem;font-weight:600;letter-spacing:-.01em}.inbox-main{display:flex;flex:1;min-height:0;overflow:hidden}.inbox-col-list{width:340px;min-width:320px;border-right:1px solid var(--card-border);display:flex;flex-direction:column;min-height:0;background:#0c101c99}.inbox-col-chat{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;background:var(--background)}.inbox-col-context{width:320px;min-width:280px;border-left:1px solid var(--card-border);overflow-y:auto;background:#0c101c99}.inbox-channel-filter{display:flex;gap:6px;padding:10px 14px;border-bottom:1px solid var(--card-border);overflow-x:auto;flex-shrink:0;scrollbar-width:none}.inbox-channel-filter::-webkit-scrollbar{display:none}.inbox-channel-chip{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;border-radius:8px;font-size:11px;font-weight:600;border:1px solid var(--card-border);background:transparent;color:var(--text-secondary);cursor:pointer;white-space:nowrap;transition:all .2s ease;flex-shrink:0;-webkit-user-select:none;user-select:none}.inbox-channel-chip:hover{border-color:#ffffff26;background:#ffffff0a;color:var(--text)}.inbox-channel-chip:active{transform:scale(.96)}.inbox-channel-chip.active{background:#6366f126;border-color:#6366f159;color:#a5b4fc;box-shadow:0 0 12px #6366f114}.inbox-search-wrap{padding:10px 14px;border-bottom:1px solid var(--card-border);flex-shrink:0}.inbox-search-input{width:100%;padding:9px 12px 9px 34px;border-radius:8px;border:1px solid var(--card-border);font-size:13px;outline:none;background:#ffffff0a;color:var(--text);transition:border-color .2s,box-shadow .2s,background .2s}.inbox-search-input:hover{background:#ffffff0f;border-color:#ffffff1a}.inbox-search-input:focus{border-color:#6366f166;box-shadow:0 0 0 2px #6366f11a;background:#6366f10a}.inbox-search-input::placeholder{color:var(--text-secondary);opacity:.6}.inbox-conv-list{flex:1;overflow-y:auto}.inbox-conv-list::-webkit-scrollbar{width:4px}.inbox-conv-list::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px;transition:background .2s}.inbox-conv-list::-webkit-scrollbar-thumb:hover{background:#ffffff1f}.inbox-conv-loading-more{display:flex;align-items:center;justify-content:center;gap:8px;padding:12px;font-size:12px;color:var(--text-secondary);border-bottom:1px solid var(--border-subtle)}.inbox-conv-loading-spinner{width:16px;height:16px;border:2px solid var(--card-border);border-top-color:var(--primary);border-radius:50%;animation:inbox-spin .6s linear infinite}@keyframes inbox-spin{to{transform:rotate(360deg)}}.inbox-conv-end{display:flex;align-items:center;justify-content:center;padding:14px;font-size:11px;color:var(--text-secondary);opacity:.6;border-bottom:1px solid var(--border-subtle)}.inbox-conv-item{display:flex;align-items:center;gap:11px;padding:11px 14px;cursor:pointer;transition:background .15s ease,border-color .15s ease,box-shadow .15s ease;border-left:3px solid transparent;min-height:72px;border-bottom:1px solid var(--border-subtle);text-decoration:none;color:inherit;position:relative}.inbox-conv-item:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;pointer-events:none;opacity:0;transition:opacity .15s ease;background:linear-gradient(90deg,transparent,rgba(99,102,241,.02))}.inbox-conv-item:hover{background:#ffffff0a}.inbox-conv-item:hover:after{opacity:1}.inbox-conv-item:active{background:#ffffff0f;transform:scale(.998)}.inbox-conv-item.active{background:#6366f112;border-left-color:var(--primary)}.inbox-conv-item.unread{background:#6366f108}.inbox-conv-avatar{position:relative;flex-shrink:0}.inbox-conv-avatar-img{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:var(--text-secondary);background:#ffffff0d;overflow:hidden;flex-shrink:0}.inbox-conv-avatar-img img{width:100%;height:100%;object-fit:cover}.inbox-conv-channel-badge{position:absolute;bottom:-2px;right:-2px;width:16px;height:16px;border-radius:50%;background:var(--background);border:2px solid var(--background);display:flex;align-items:center;justify-content:center}.inbox-conv-channel-badge img{width:10px;height:10px;object-fit:contain}.inbox-conv-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.inbox-conv-name-row{display:flex;align-items:center;gap:5px}.inbox-conv-name{font-size:13px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inbox-conv-item.unread .inbox-conv-name{color:#fff;font-weight:700}.inbox-conv-status-chip{font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;line-height:16px;white-space:nowrap;flex-shrink:0}.inbox-conv-status-chip.ai{background:#6366f126;color:#a5b4fc}.inbox-conv-status-chip.human{background:#22c55e26;color:#86efac}.inbox-conv-status-chip.escalated{background:#ef444426;color:#fca5a5}.inbox-conv-status-chip.active{background:#f59e0b26;color:#fcd34d}.inbox-conv-status-chip.resolved,.inbox-conv-status-chip.closed{background:#6b728026;color:#9ca3af}.inbox-conv-name-badges{display:flex;align-items:center;gap:3px;flex-shrink:0}.inbox-conv-sentiment-dot{font-size:11px;line-height:1;display:inline-flex}.inbox-conv-mode-chip{font-size:10px;line-height:1}.inbox-conv-priority-badge{font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;white-space:nowrap;line-height:16px}.inbox-conv-preview{font-size:12px;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.3}.inbox-conv-item.unread .inbox-conv-preview{color:#fff9}.inbox-conv-meta{display:flex;flex-direction:column;align-items:flex-end;gap:3px;flex-shrink:0;min-width:44px}.inbox-conv-time{font-size:10px;color:var(--text-secondary);white-space:nowrap;font-weight:500}.inbox-conv-unread{font-size:10px;font-weight:700;padding:1px 7px;border-radius:999px;background:var(--primary);color:#fff;line-height:16px;min-width:18px;text-align:center}.inbox-conv-sla{font-size:9px;font-weight:600;padding:1px 6px;border-radius:4px;white-space:nowrap;line-height:16px}.inbox-conv-sla.urgent{background:#ef444426;color:#fca5a5}.inbox-conv-sla.warning{background:#f59e0b26;color:#fcd34d}.inbox-conv-sla.safe{background:#22c55e1a;color:#86efac}.chat-workspace-header{display:flex;align-items:center;gap:10px;padding:10px 16px;border-bottom:1px solid var(--card-border);background:#0b1020cc;flex-shrink:0}.chat-ws-back{display:none;background:none;border:none;color:var(--text-secondary);cursor:pointer;font-size:18px;padding:4px;flex-shrink:0}.chat-ws-avatar{width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:var(--text-secondary);background:#ffffff0d;flex-shrink:0;cursor:pointer}.chat-ws-info{flex:1;min-width:0}.chat-ws-name{font-size:14px;font-weight:600;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer}.chat-ws-sub{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--text-secondary);margin-top:1px}.chat-ws-channel-chip{display:inline-flex;align-items:center;gap:3px;font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;line-height:16px;white-space:nowrap;flex-shrink:0}.chat-ws-actions{display:flex;gap:4px;flex-shrink:0}.chat-ws-action-btn{display:inline-flex;align-items:center;gap:4px;padding:5px 10px;border-radius:6px;font-size:11px;font-weight:600;border:1px solid transparent;cursor:pointer;transition:all .15s;white-space:nowrap;background:transparent}.chat-ws-action-btn:hover{background:#ffffff0d}.chat-ws-action-btn.primary{border-color:#6366f14d;color:#a5b4fc}.chat-ws-action-btn.primary:hover{background:#6366f11a}.chat-ws-action-btn.danger{border-color:#ef44444d;color:#fca5a5}.chat-ws-action-btn.danger:hover{background:#ef44441a}.chat-ws-action-btn.success{border-color:#22c55e4d;color:#86efac}.chat-ws-action-btn.success:hover{background:#22c55e1a}.chat-ws-sentiment-badge{font-size:10px;font-weight:600;display:inline-flex;align-items:center;gap:2px}.chat-ws-priority-badge{font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;white-space:nowrap;background:#6b72801f;color:#6b7280}.chat-ws-handling-mode{font-size:10px;font-weight:700;padding:1px 6px;border-radius:4px;cursor:pointer;transition:all .15s;white-space:nowrap;-webkit-user-select:none;user-select:none}.chat-ws-handling-mode.ai{background:#6366f126;color:#a5b4fc}.chat-ws-handling-mode.human{background:#22c55e26;color:#86efac}.chat-ws-handling-mode:hover{opacity:.8}.chat-ws-action-group{position:relative;display:inline-flex}.chat-ws-dropdown{position:absolute;top:100%;right:0;margin-top:4px;background:var(--surface);border:1px solid var(--border);border-radius:8px;box-shadow:0 8px 32px #0006;min-width:140px;z-index:100;padding:4px;overflow:hidden}.chat-ws-dropdown.assign-dropdown{min-width:180px;max-height:240px;overflow-y:auto}.chat-ws-dropdown.tag-dropdown{min-width:200px;padding:8px}.chat-ws-dropdown.note-dropdown{min-width:220px;padding:8px}.chat-ws-dropdown-item{display:flex;align-items:center;gap:6px;width:100%;padding:6px 10px;border:none;background:transparent;color:var(--text);font-size:12px;font-weight:500;cursor:pointer;border-radius:6px;text-align:left;white-space:nowrap}.chat-ws-dropdown-item:hover{background:#ffffff0f}.chat-ws-dropdown-item.active{background:#6366f11f;color:#a5b4fc}.chat-ws-dropdown-item.disabled{opacity:.5;cursor:default}.chat-ws-action-badge{font-size:9px;font-weight:700;background:var(--primary);color:#fff;padding:0 5px;border-radius:999px;line-height:14px;min-width:14px;text-align:center}.chat-ws-action-separator{width:1px;height:20px;background:var(--card-border);margin:0 2px}.chat-ws-tag-list{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:6px}.chat-ws-tag-chip{display:inline-flex;align-items:center;gap:3px;font-size:10px;font-weight:600;padding:2px 8px;border-radius:4px;background:#6366f11f;color:#a5b4fc}.chat-ws-tag-remove{background:none;border:none;color:inherit;cursor:pointer;font-size:12px;line-height:1;padding:0;opacity:.6}.chat-ws-tag-remove:hover{opacity:1}.chat-ws-tag-input-row{display:flex;gap:4px}.chat-ws-tag-input{flex:1;background:#ffffff0f;border:1px solid var(--border);border-radius:4px;padding:4px 8px;font-size:11px;color:var(--text);outline:none}.chat-ws-tag-input:focus{border-color:var(--primary)}.chat-ws-note-input{width:100%;background:#ffffff0f;border:1px solid var(--border);border-radius:4px;padding:6px 8px;font-size:11px;color:var(--text);outline:none}.chat-ws-note-input:focus{border-color:var(--primary)}.chat-ws-dropdown-loading,.chat-ws-dropdown-empty{padding:12px 16px;font-size:11px;color:var(--text-secondary);text-align:center}.chat-ws-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column}.chat-ws-msg-row{margin-bottom:2px}.chat-ws-msg-row.group-end{margin-bottom:8px}.chat-ws-messages::-webkit-scrollbar{width:4px}.chat-ws-messages::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px}.chat-ws-date-sep{text-align:center;margin:12px 0;position:relative}.chat-ws-date-sep:before{content:"";position:absolute;left:0;right:0;top:50%;height:1px;background:var(--border-subtle)}.chat-ws-date-sep span{font-size:10px;color:var(--text-secondary);background:var(--background);padding:2px 12px;border-radius:4px;position:relative;z-index:1}.chat-ws-msg-row{display:flex;gap:6px;max-width:82%;align-items:flex-end}.chat-ws-msg-row.incoming{align-self:flex-start}.chat-ws-msg-row.outgoing{align-self:flex-end}.chat-ws-msg-avatar-col{width:28px;flex-shrink:0;display:flex;flex-direction:column;align-items:center;justify-content:flex-end}.chat-ws-avatar-spacer{width:28px;height:4px}.chat-ws-ai-avatar{width:28px;height:28px;border-radius:8px;background:#a855f726;color:#c084fc;display:flex;align-items:center;justify-content:center;flex-shrink:0}.chat-ws-msg-body{display:flex;flex-direction:column;min-width:0;flex:1}.chat-ws-msg-author{font-size:10px;font-weight:600;padding:0 4px;margin-bottom:2px;display:flex;align-items:center;gap:4px;color:var(--text-secondary)}.chat-ws-msg-author.outgoing{justify-content:flex-end}.chat-ws-ai-label{font-size:8px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;padding:1px 5px;border-radius:3px;background:#a855f733;color:#c084fc}.chat-ws-bubble{padding:8px 12px;border-radius:16px;line-height:1.45;font-size:14px;position:relative;word-wrap:break-word}.chat-ws-bubble.incoming{background:#6366f11a;border-bottom-left-radius:4px}.chat-ws-bubble.incoming.first{border-top-left-radius:4px}.chat-ws-bubble.incoming.single{border-bottom-left-radius:4px;border-top-left-radius:4px}.chat-ws-bubble.outgoing{background:#22c55e1a;border:1px solid rgba(34,197,94,.15);border-bottom-right-radius:4px}.chat-ws-bubble.outgoing.first{border-top-right-radius:4px}.chat-ws-bubble.outgoing.single{border-bottom-right-radius:4px;border-top-right-radius:4px}.chat-ws-bubble.ai{background:#a855f714;border:1px solid rgba(168,85,247,.12);border-left:2px solid #c084fc}.chat-ws-bubble.suggestion{background:#f59e0b0f;border:1px solid rgba(245,158,11,.15);border-left:2px solid var(--warning);opacity:.92}.chat-ws-bubble.suggestion .chat-ws-bubble-text{color:var(--text-primary)}.chat-ws-bubble-text{word-wrap:break-word;white-space:pre-wrap}.chat-ws-bubble-type{font-size:11px;color:var(--text-secondary);margin-top:4px}.chat-ws-bubble-meta{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.chat-ws-bubble-meta span{font-size:9px;padding:1px 6px;border-radius:4px;font-weight:600}.chat-ws-bubble-time{font-size:10px;color:var(--text-secondary);text-align:right;margin-top:4px;opacity:.7}.chat-ws-composer{display:flex;align-items:flex-end;flex-wrap:wrap;gap:8px;padding:12px 16px;border-top:1px solid var(--card-border);background:#0b102099;flex-shrink:0}.chat-ws-composer-input{flex:1;resize:none;border-radius:10px;padding:10px 14px;border:1px solid var(--card-border);font-size:14px;outline:none;font-family:inherit;background:#ffffff0a;color:var(--text);line-height:1.4;max-height:120px;transition:border-color .2s}.chat-ws-composer-input:focus{border-color:#6366f14d}.chat-ws-composer-input::placeholder{color:var(--text-secondary);opacity:.5}.chat-ws-composer-send{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:0 20px;height:40px;border-radius:10px;font-size:13px;font-weight:600;border:none;cursor:pointer;background:var(--primary);color:#fff;white-space:nowrap;transition:background .15s,opacity .15s;flex-shrink:0}.chat-ws-composer-send:hover{background:var(--primary-dark)}.chat-ws-composer-send:disabled{opacity:.4;cursor:not-allowed}.chat-ws-sending-spinner{display:inline-block;width:16px;height:16px;border:2px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite}.chat-ws-template-row{position:relative;flex-shrink:0;width:100%;margin-bottom:4px}.chat-ws-template-toggle{display:inline-flex;align-items:center;gap:4px;padding:6px 10px;border-radius:8px;border:1px solid rgba(255,193,7,.3);background:#ffc1071f;color:var(--text);cursor:pointer;font-size:11px;font-weight:600;transition:all .15s;white-space:nowrap}.chat-ws-template-toggle:hover,.chat-ws-template-toggle.active{background:#ffc10733;border-color:#ffc10780}.chat-ws-template-toggle-label{font-size:11px;font-weight:600}.chat-ws-template-dropdown{position:absolute;bottom:100%;left:0;margin-bottom:6px;min-width:240px;max-width:320px;background:var(--surface);border:1px solid var(--card-border);border-radius:10px;box-shadow:var(--dropdown-shadow);z-index:50;padding:6px}.chat-ws-template-dropdown-item{display:flex;flex-direction:column;gap:2px;width:100%;padding:8px 10px;background:none;border:none;border-radius:6px;cursor:default;text-align:left;color:var(--text);font-family:inherit;font-size:12px}.chat-ws-template-dropdown-info{cursor:default}.chat-ws-template-dropdown-label{font-size:10px;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.5px}.chat-ws-template-dropdown-value{font-weight:600;font-size:13px;word-break:break-all}.chat-ws-template-dropdown-lang{font-size:11px;color:var(--text-secondary)}.chat-ws-template-dropdown-hint{font-size:10px;color:var(--text-secondary);margin-top:4px;font-style:italic}.chat-ws-template-dropdown-action{flex-direction:row;align-items:center;gap:6px;cursor:pointer;color:var(--primary);font-weight:500;margin-top:4px}.chat-ws-template-dropdown-action:hover{background:#6366f114}.template-send-label{font-size:12px;font-weight:600}.template-send-icon{display:none}.chat-ws-suggestions-row,.chat-ws-canned-row{position:relative;flex-shrink:0}.chat-ws-suggestions-toggle,.chat-ws-canned-toggle{display:inline-flex;align-items:center;gap:4px;padding:6px 10px;border-radius:8px;border:1px solid var(--card-border);background:transparent;color:var(--text-secondary);cursor:pointer;font-size:11px;font-weight:600;transition:all .15s;white-space:nowrap}.chat-ws-suggestions-toggle:hover,.chat-ws-canned-toggle:hover{background:#ffffff0a;color:var(--text);border-color:#ffffff1f}.chat-ws-suggestions-toggle.active,.chat-ws-canned-toggle.active{background:#6366f11a;border-color:#6366f14d;color:#a5b4fc}.chat-ws-canned-dropdown,.chat-ws-suggestions-dropdown{position:absolute;bottom:100%;left:0;margin-bottom:6px;min-width:280px;max-width:400px;max-height:300px;overflow-y:auto;background:var(--surface);border:1px solid var(--card-border);border-radius:10px;box-shadow:var(--dropdown-shadow);z-index:50;padding:6px}.chat-ws-canned-item,.chat-ws-suggestion-item{display:flex;flex-direction:column;gap:2px;width:100%;padding:8px 10px;background:none;border:none;border-radius:6px;cursor:pointer;text-align:left;color:var(--text);transition:background .1s;font-family:inherit}.chat-ws-canned-item:hover,.chat-ws-suggestion-item:hover{background:#ffffff0a}.chat-ws-canned-item:not(:last-child),.chat-ws-suggestion-item:not(:last-child){border-bottom:1px solid var(--border-subtle)}.chat-ws-canned-label{font-size:11px;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.3px}.chat-ws-canned-text,.chat-ws-suggestion-item{font-size:12px;line-height:1.4;color:var(--text);opacity:.9}.chat-ws-status{font-weight:700;font-size:10px;letter-spacing:-1px}.chat-ws-status.read{color:#53bdeb}.chat-ws-status.delivered{opacity:.7}.chat-ws-status.sent{opacity:.5}.chat-ws-status.failed{color:#ef4444}.chat-ws-retry-btn{display:inline-block;font-size:10px;color:#ef4444;background:#ef44441a;border:1px solid rgba(239,68,68,.3);border-radius:4px;padding:2px 8px;margin-top:4px;cursor:pointer;transition:background .15s}.chat-ws-retry-btn:hover{background:#ef444433}.chat-ws-retry-btn:active{background:#ef44444d}.conv-list-status-icon{font-size:10px;opacity:.6;vertical-align:middle}.chat-ws-status-icon{margin-left:4px}.chat-ws-status-dot{font-size:11px;font-weight:600}.chat-ws-msg-count{opacity:.6;font-size:11px}.chat-ws-typing-indicator{color:#22c55e;font-style:italic;font-size:11px}.chat-ws-sla-badge{font-size:9px;padding:1px 6px;border-radius:4px;font-weight:700;white-space:nowrap}.chat-ws-meta-chip{font-size:9px;font-weight:700;padding:1px 6px;border-radius:4px;line-height:16px;white-space:nowrap}.chat-ws-meta-chip.intent{background:#6366f11f;color:#a5b4fc}.chat-ws-meta-chip.confidence.high{background:#22c55e1f;color:#86efac}.chat-ws-meta-chip.confidence.medium{background:#f59e0b1f;color:#fcd34d}.chat-ws-meta-chip.confidence.low{background:#ef44441f;color:#fca5a5}.chat-ws-meta-chip.funnel.tofu{background:#60a5fa1f;color:#93c5fd}.chat-ws-meta-chip.funnel.mofu{background:#f59e0b1f;color:#fcd34d}.chat-ws-meta-chip.funnel.bofu{background:#22c55e1f;color:#86efac}.chat-ws-empty{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-secondary);font-size:14px;text-align:center;padding:40px}.context-panel{padding:0;display:flex;flex-direction:column;height:100%;overflow-y:auto}.context-panel::-webkit-scrollbar{width:3px}.context-panel::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px}.context-profile{padding:20px 16px;text-align:center;border-bottom:1px solid var(--card-border)}.context-profile-avatar{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center;font-size:20px;font-weight:700;color:var(--text-secondary);background:#ffffff0d;margin:0 auto 10px}.context-profile-name{font-size:15px;font-weight:600;color:var(--text)}.context-profile-sub{font-size:12px;color:var(--text-secondary);margin-top:2px}.context-section{border-bottom:1px solid var(--card-border)}.context-section-header{display:flex;align-items:center;justify-content:space-between;width:100%;padding:12px 16px;background:none;border:none;cursor:pointer;color:var(--text-secondary);font-family:inherit;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;transition:background .1s,color .1s}.context-section-header:hover{background:#ffffff05;color:var(--text)}.context-section-title{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:inherit}.context-section-chevron{transition:transform .2s;opacity:.4}.context-section-chevron.open{transform:rotate(180deg)}.context-section-body{padding:0 16px 12px}.context-panel-header{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-bottom:1px solid var(--card-border);flex-shrink:0}.context-panel-title{font-size:13px;font-weight:600;color:var(--text)}.context-panel-close{background:none;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:6px;display:flex;align-items:center;justify-content:center;transition:all .1s}.context-panel-close:hover{background:#ffffff0f;color:var(--text)}.context-panel-scroll{flex:1;overflow-y:auto}.context-panel-scroll::-webkit-scrollbar{width:3px}.context-panel-scroll::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px}.context-avatar-dropdown{position:absolute;top:100%;left:50%;transform:translate(-50%);margin-top:4px;background:var(--surface);border:1px solid var(--card-border);border-radius:8px;padding:8px;z-index:10;min-width:160px;display:flex;flex-direction:column;gap:4px}.context-lead-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.context-tags-row{display:flex;gap:4px;flex-wrap:wrap;margin-top:6px}.context-summary-text{font-size:12px;line-height:1.5;color:var(--text);opacity:.85}.context-meta-chips{display:flex;gap:4px;flex-wrap:wrap}.context-meta-chip{font-size:10px;padding:2px 8px;border-radius:4px;background:#6366f11a;color:#a5b4fc;font-weight:600}.context-stale-badge{font-size:10px;color:var(--warning);margin-top:6px;opacity:.7}.context-skeleton{height:48px;border-radius:8px;background:#ffffff08;animation:shimmer 1.5s ease-in-out infinite}.context-purchase-item{padding:6px 0;font-size:12px;border-bottom:1px solid var(--border-subtle)}.context-purchase-item:last-child{border-bottom:none}.context-purchase-name{font-weight:600;color:var(--text)}.context-purchase-meta{display:flex;gap:8px;font-size:11px;color:var(--text-secondary);margin-top:2px}.context-purchase-status{font-weight:600}.context-purchase-status.status-completed{color:#22c55e}.context-purchase-status.status-pending{color:#f59e0b}.context-purchase-status.status-cancelled{color:#ef4444}.context-notes-input-row{display:flex;gap:6px;margin-bottom:8px}.context-notes-input{flex:1;padding:7px 10px;border-radius:6px;border:1px solid var(--card-border);background:#ffffff08;color:var(--text);font-size:12px;outline:none;font-family:inherit}.context-notes-input:focus{border-color:#6366f14d}.context-notes-input::placeholder{color:var(--text-secondary);opacity:.5}.context-notes-add-btn{padding:7px 14px;border-radius:6px;border:none;background:var(--primary);color:#fff;font-size:12px;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .15s}.context-notes-add-btn:hover{background:var(--primary-dark)}.context-notes-add-btn:disabled{opacity:.4;cursor:not-allowed}.context-note-item{padding:8px;margin:4px 0;border-radius:6px;background:#ffffff05;font-size:12px}.context-note-text{line-height:1.4;color:var(--text)}.context-note-meta{display:flex;gap:8px;align-items:center;margin-top:4px;font-size:10px;color:var(--text-secondary)}.context-note-delete{background:none;border:none;color:var(--danger);cursor:pointer;font-size:11px;padding:0 2px;opacity:.5;margin-left:auto}.context-note-delete:hover{opacity:1}.context-row{display:flex;justify-content:space-between;align-items:center;padding:5px 0;font-size:12px}.context-row-label{color:var(--text-secondary)}.context-row-value{font-weight:600;color:var(--text);text-align:right}.context-card{padding:8px 10px;border-radius:8px;background:#ffffff08;margin-bottom:6px;font-size:12px;line-height:1.4}.context-card-label{font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.3px;color:var(--text-secondary);margin-bottom:3px}.context-tag{display:inline-block;font-size:10px;padding:2px 8px;border-radius:4px;background:#6366f11f;color:#a5b4fc;font-weight:600}.context-suggested-action{padding:10px;border-radius:8px;background:#ffffff08;border:1px solid var(--card-border);font-size:12px;line-height:1.4;color:var(--text)}.inbox-list-empty{display:flex;align-items:center;justify-content:center;height:100%;padding:40px 20px;text-align:center;color:var(--text-secondary);font-size:13px;opacity:.6}@media (max-width: 1024px){.inbox-col-context{display:none}.inbox-col-context.context-open{display:flex;position:fixed;top:0;right:0;bottom:0;left:auto;width:min(400px,85vw);z-index:110;border-left:1px solid var(--card-border);background:var(--background);box-shadow:-4px 0 24px #0000004d;animation:slideInRight .2s ease}}@keyframes slideInRight{0%{transform:translate(100%)}to{transform:translate(0)}}@media (max-width: 768px){.template-send-label{display:none}.template-send-icon{display:inline}.inbox-topbar{padding:10px 14px}.inbox-topbar h2{font-size:1rem}.inbox-col-list{width:100%;min-width:0;border-right:none}.inbox-col-list.hidden{display:none}.inbox-col-chat{display:none;position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;background:var(--background)}.inbox-col-chat.chat-open{display:flex}.chat-ws-back{display:inline-flex}.chat-ws-actions{display:none}.chat-ws-msg-row{max-width:88%}.inbox-conv-item{min-height:68px;padding:10px 12px}.inbox-conv-avatar-img{width:34px;height:34px;font-size:12px}.inbox-conv-channel-badge{width:14px;height:14px}.inbox-conv-channel-badge img{width:8px;height:8px}}@media (max-width: 480px){.inbox-topbar{padding:8px 10px}.inbox-topbar h2{font-size:.9rem}.inbox-topbar .inbox-usage-badge{display:none}.inbox-col-list{width:100%;min-width:0}.inbox-channel-filter{padding:6px 8px;gap:4px}.inbox-channel-chip{font-size:.7rem;padding:4px 8px;min-height:28px;white-space:nowrap}.inbox-channel-chip img{display:none}.inbox-conv-item{min-height:60px;padding:8px;gap:8px}.inbox-conv-name{font-size:.8rem}.inbox-conv-preview{font-size:.7rem;-webkit-line-clamp:1;line-clamp:1}.inbox-conv-meta{gap:2px}.inbox-conv-time{font-size:.6rem}.inbox-conv-unread{min-width:16px;height:16px;font-size:.6rem}.inbox-conv-sla,.inbox-conv-name-badges .inbox-conv-status-chip,.inbox-conv-mode-chip,.inbox-conv-priority-badge{display:none}.chat-ws-name{font-size:.85rem}.chat-ws-sub{gap:3px;flex-wrap:wrap}.chat-ws-sub .chat-ws-channel-chip{font-size:.65rem;padding:1px 6px}.chat-ws-sub .chat-ws-status-dot,.chat-ws-sub .chat-ws-sentiment-badge,.chat-ws-sub .chat-ws-priority-badge,.chat-ws-sub .chat-ws-handling-mode,.chat-ws-sub .chat-ws-msg-count{display:none}.chat-ws-sub .chat-ws-sla-badge{font-size:.6rem;padding:1px 5px}.chat-ws-sub .chat-ws-typing-indicator{font-size:.65rem}.chat-ws-actions{display:none}.chat-ws-composer{padding:6px 8px;gap:4px}.chat-ws-suggestions-toggle,.chat-ws-canned-toggle{width:36px;height:36px;padding:0;justify-content:center;min-width:36px}.chat-ws-suggestions-toggle span,.chat-ws-canned-toggle span{display:none}.chat-ws-composer-input{font-size:.8rem;padding:8px 10px;min-height:36px}.chat-ws-composer-send{width:36px;height:36px;min-width:36px}.template-send-label{display:none}.template-send-icon{display:inline}.chat-ws-template-toggle{padding:6px 8px;font-size:10px}.chat-ws-template-dropdown{min-width:200px;max-width:280px}.chat-ws-msg-row{max-width:92%}.chat-ws-bubble{font-size:.8rem}.chat-ws-bubble-time{font-size:.6rem}.chat-ws-meta-chip{font-size:.6rem;padding:1px 5px}.chat-ws-back{width:36px;height:36px;min-width:36px}.chat-workspace-header{padding:6px 10px;gap:6px}.chat-ws-avatar-col .chat-ws-ai-avatar,.chat-ws-avatar-col .avatar-wrapper{width:24px;height:24px}.chat-ws-avatar-spacer{width:24px}}@media (max-width: 375px){.inbox-conv-item{min-height:54px;padding:6px}.inbox-conv-avatar-img,.inbox-conv-avatar-col .avatar-wrapper{width:30px;height:30px;font-size:11px}.inbox-conv-channel-badge{width:12px;height:12px;right:-2px;bottom:-2px}.inbox-conv-channel-badge img{width:7px;height:7px}.chat-ws-messages{padding:4px}.chat-ws-msg-row{max-width:95%}}@media (max-width: 640px){.audit-metrics-item{min-width:60px!important}.audit-metrics-item>div:first-child{font-size:.65em!important}.audit-metrics-item>div:last-child{font-size:.95em!important}}@media (max-width: 480px){.audit-metrics-item{min-width:50px!important}}@media (hover: none) and (pointer: coarse){.inbox-channel-chip,.inbox-conv-item,.chat-ws-action-btn,.chat-ws-back,.chat-ws-composer-send,.chat-ws-suggestions-toggle,.chat-ws-canned-toggle{cursor:default}.chat-ws-action-btn{width:40px;height:40px;min-width:40px}}.conv-list-skeleton{padding:0}.conv-list-skeleton-item{display:flex;align-items:center;gap:11px;padding:11px 14px;border-bottom:1px solid var(--border-subtle)}.conv-list-skeleton-avatar{width:36px;height:36px;border-radius:10px;flex-shrink:0;background:var(--skeleton-bg);position:relative;overflow:hidden}.conv-list-skeleton-avatar:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(90deg,transparent 0%,var(--skeleton-highlight) 50%,transparent 100%);background-size:800px 100%;animation:skeleton-shimmer var(--skeleton-speed) ease-in-out infinite;pointer-events:none}.conv-list-skeleton-lines{flex:1;display:flex;flex-direction:column;gap:6px}.conv-list-skeleton-line{height:11px;border-radius:4px;background:var(--skeleton-bg);position:relative;overflow:hidden}.conv-list-skeleton-line:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:linear-gradient(90deg,transparent 0%,var(--skeleton-highlight) 50%,transparent 100%);background-size:800px 100%;animation:skeleton-shimmer var(--skeleton-speed) ease-in-out infinite;pointer-events:none}.conv-list-skeleton-line:first-child{width:55%}.conv-list-skeleton-line:last-child{width:35%}@media (min-width: 1025px){.sidebar{transform:translate(0)}.sidebar-overlay{display:none!important}.demo-banner{background:linear-gradient(135deg,#1e40af,#1d4ed8);color:#fff;padding:10px 24px;font-size:13px;display:flex;align-items:center;justify-content:center;gap:10px;flex-wrap:wrap;text-align:center;line-height:1.4}.demo-badge{background:#fff3;padding:2px 10px;border-radius:4px;font-weight:700;font-size:11px;letter-spacing:.05em;white-space:nowrap}.demo-banner-text{font-size:13px}.demo-banner-masa{opacity:.7;font-size:12px;white-space:nowrap}.demo-banner-upgrade{background:#10b981;color:#fff;padding:5px 16px;border-radius:6px;text-decoration:none;font-weight:600;font-size:12px;white-space:nowrap;transition:background .2s}.demo-banner-upgrade:hover{background:#059669}.demo-checklist{background:#1f293780;border:1px solid rgba(55,65,81,.5);border-radius:14px;margin:0 0 16px;overflow:hidden}.demo-checklist-collapsed{border-radius:10px}.demo-checklist-toggle{display:flex;align-items:center;gap:10px;width:100%;padding:14px 18px;background:none;border:none;cursor:pointer;color:#f3f4f6;font-size:14px;font-weight:600;text-align:left;transition:background .15s}.demo-checklist-toggle:hover{background:#ffffff08}.demo-chevron{flex-shrink:0;color:#6b7280;transition:transform .25s}.demo-chevron-open{transform:rotate(180deg)}.demo-toggle-label{flex:1;min-width:0}.demo-checklist-toggle .demo-badge{flex-shrink:0;background:#ef444433;color:#fca5a5;font-size:13px;font-weight:800;padding:3px 12px;border-radius:10px}.demo-checklist-body{padding:0 18px 18px;position:relative}.demo-checklist-header{margin-bottom:12px}.demo-checklist-title-row{display:flex;align-items:flex-start;gap:10px}.demo-accent-bar{width:3px;min-height:28px;background:linear-gradient(180deg,#10b981,#3b82f6);border-radius:2px;flex-shrink:0;margin-top:2px}.demo-checklist-title{margin:0;font-size:14px;color:#d1d5db;font-weight:500;line-height:1.4}.demo-progress-compact{display:flex;align-items:center;gap:12px;margin-top:10px;margin-left:13px}.demo-progress-track-compact{flex:1}.demo-progress-bar-compact{height:8px;background:#37415180;border-radius:4px;overflow:hidden}.demo-progress-fill-compact{height:100%;background:linear-gradient(90deg,#10b981,#3b82f6);border-radius:2px;transition:width .4s ease}.demo-progress-text{font-size:13px;color:#d1d5db;white-space:nowrap;flex-shrink:0}.demo-steps{display:flex;flex-direction:column;gap:6px}.demo-step{display:flex;align-items:center;gap:12px;padding:12px 14px;background:#11182766;border:1px solid rgba(55,65,81,.3);border-radius:10px;text-decoration:none;color:#d1d5db;transition:all .2s ease;animation:demo-step-in .3s ease both;animation-delay:calc(var(--_i, 0) * .06s)}@keyframes demo-step-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.demo-step:hover{border-color:#3b82f640;background:#11182799}.demo-step-done{background:#10b9810a;border-color:#10b9811f}.demo-step-icon{width:34px;height:34px;border-radius:9px;display:flex;align-items:center;justify-content:center;background:#37415166;color:#9ca3af;flex-shrink:0;border:1px solid rgba(75,85,99,.2)}.demo-step-icon-done{background:linear-gradient(135deg,#10b981,#059669);color:#fff;border-color:transparent}.demo-step-body{flex:1;min-width:0}.demo-step-label{font-size:14px;font-weight:600;color:#e5e7eb}.demo-step-done .demo-step-label{color:#6ee7b7}.demo-step-desc{font-size:12px;color:#6b7280;margin-top:1px}.demo-step-arrow{color:#4b5563;flex-shrink:0;transition:transform .2s,color .2s}.demo-step:hover .demo-step-arrow{color:#9ca3af;transform:translate(2px)}.demo-checklist-cta{position:relative;overflow:hidden;text-align:center;margin-top:14px;padding:18px;background:#10b98108;border:1px solid rgba(16,185,129,.1);border-radius:10px}.demo-cta-glow{position:absolute;top:-40px;left:50%;transform:translate(-50%);width:100px;height:100px;background:radial-gradient(circle,rgba(16,185,129,.08),transparent 70%);pointer-events:none;border-radius:50%}.demo-upgrade-btn{display:inline-flex;align-items:center;gap:6px;background:linear-gradient(135deg,#10b981,#059669);color:#fff;padding:11px 26px;border-radius:9px;text-decoration:none;font-weight:700;font-size:14px;transition:all .2s;box-shadow:0 4px 12px #10b98133;position:relative;z-index:1}.demo-upgrade-btn:hover{transform:translateY(-1px);box-shadow:0 6px 20px #10b9814d}.demo-upgrade-desc{font-size:12px;color:#6b7280;margin-top:10px;margin-bottom:0;position:relative;z-index:1}.main-content{margin-left:250px}.app.sidebar-collapsed-mode .main-content{margin-left:60px}}.training-toggle-label{display:inline-flex;align-items:center;gap:6px;cursor:pointer;margin-left:auto}.training-toggle-input{display:none}.training-toggle-slider{width:36px;height:20px;background:var(--text-secondary);border-radius:10px;position:relative;transition:background .2s}.training-toggle-slider:after{content:"";position:absolute;width:16px;height:16px;border-radius:50%;background:#fff;top:2px;left:2px;transition:transform .2s}.training-toggle-input:checked+.training-toggle-slider{background:var(--success)}.training-toggle-input:checked+.training-toggle-slider:after{transform:translate(16px)}.training-toggle-text{font-size:.75rem;color:var(--text-secondary);white-space:nowrap}.training-test-prediction{margin-top:24px;padding:20px;background:var(--surface);border-radius:8px;border:1px solid var(--border)}.training-test-tabs{display:flex;gap:4px;margin-bottom:16px;border-bottom:1px solid var(--border)}.training-test-tab{padding:8px 16px;border:none;background:transparent;cursor:pointer;font-size:.9rem;color:var(--text-secondary);border-bottom:2px solid transparent;transition:all .15s}.training-test-tab.active{color:var(--primary);border-bottom-color:var(--primary);font-weight:600}.training-test-input{display:flex;gap:8px;margin-bottom:12px}.training-test-input input,.training-test-input textarea{flex:1;padding:8px 12px;border:1px solid var(--border);border-radius:6px;font-size:.9rem;background:var(--surface);color:var(--text)}.training-test-input textarea{resize:vertical;min-height:80px}.training-test-error{color:var(--danger);font-size:.85rem;margin-bottom:8px}.training-test-result{margin-top:12px;padding:12px;background:var(--surface);border-radius:6px}.training-test-intent{font-size:1rem;margin-bottom:6px}.training-confidence{font-size:.85rem;color:var(--text-secondary);margin-left:8px}.training-timeout{font-size:.8rem;color:var(--warning);margin-left:8px}.training-test-top3{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:8px}.training-test-tag{padding:2px 8px;background:var(--surface);border:1px solid var(--border);border-radius:12px;font-size:.8rem}.training-test-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px;margin-bottom:12px}.training-test-grid label{display:flex;flex-direction:column;gap:4px;font-size:.85rem;color:var(--text-secondary)}.training-test-grid input,.training-test-grid select{padding:6px 10px;border:1px solid var(--border);border-radius:4px;font-size:.9rem;background:var(--surface);color:var(--text)}.training-test-lead-item{padding:4px 0;font-size:.9rem}.training-feedback{margin-top:8px;display:flex;align-items:center;gap:6px}.training-feedback-thanks{margin-top:8px;font-size:.8rem;color:var(--success)}.training-header-actions{display:flex;flex-direction:column;gap:12px;align-items:flex-end}.training-tab-nav{display:flex;gap:0;border:1px solid var(--border);border-radius:8px;overflow:hidden}.training-tab-btn{padding:8px 20px;border:none;background:var(--surface);color:var(--text-secondary);cursor:pointer;font-size:.875rem;font-weight:500;transition:all .15s}.training-tab-btn:not(:last-child){border-right:1px solid var(--border)}.training-tab-btn.active{background:var(--primary);color:#fff}.training-tab-btn:hover:not(.active){background:var(--hover-bg)}.training-lifecycle{background:var(--card-bg);border:1px solid var(--border-color);border-radius:12px;padding:20px;margin-bottom:20px}.training-lifecycle--active{border-left:4px solid #22c55e}.training-lifecycle--eligible{border-left:4px solid #3b82f6}.training-lifecycle--waiting{border-left:4px solid #f59e0b}.training-lifecycle--cold{border-left:4px solid #6b7280}.training-lifecycle-header{display:flex;align-items:center;gap:12px;margin-bottom:16px}.training-lifecycle-icon{font-size:28px;line-height:1}.training-lifecycle-desc{margin:2px 0 0;font-size:.85rem;color:var(--text-secondary)}.training-lifecycle-bars{display:flex;flex-direction:column;gap:10px}.training-lifecycle-bar{display:grid;grid-template-columns:1fr auto;grid-template-rows:auto auto;gap:2px 12px;align-items:center}.training-lifecycle-bar-label{font-size:.8rem;color:var(--text-secondary)}.training-lifecycle-bar-value{font-size:.8rem;color:var(--text-secondary);text-align:right}.training-lifecycle-bar-track{grid-column:1 / -1;height:6px;background:var(--border-color);border-radius:3px;overflow:hidden}.training-lifecycle-bar-fill{height:100%;border-radius:3px;transition:width .3s ease}.training-lifecycle--active .training-lifecycle-bar-fill{background:#22c55e}.training-lifecycle--eligible .training-lifecycle-bar-fill{background:#3b82f6}.training-lifecycle--waiting .training-lifecycle-bar-fill{background:#f59e0b}.training-lifecycle--cold .training-lifecycle-bar-fill{background:#6b7280}.doc-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:var(--overlay-bg);z-index:3000;animation:docDrawerFadeIn .2s ease}.doc-drawer{position:fixed;top:0;right:0;width:420px;max-width:90vw;height:100vh;background:var(--surface);border-left:1px solid var(--card-border);z-index:3001;display:flex;flex-direction:column;transform:translate(100%);transition:transform .3s cubic-bezier(.16,1,.3,1);box-shadow:-8px 0 32px #0000004d}.doc-drawer.doc-drawer-open{transform:translate(0)}.doc-drawer-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--card-border);flex-shrink:0;min-height:56px}.doc-drawer-title{font-size:15px;font-weight:600;color:var(--text);margin:0;letter-spacing:-.01em}.doc-drawer-close{width:32px;height:32px;border-radius:50%;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s}.doc-drawer-close:hover{background:var(--hover-bg);color:var(--text)}.doc-drawer-scroll{flex:1;overflow-y:auto;padding:20px}.doc-drawer-scroll::-webkit-scrollbar{width:4px}.doc-drawer-scroll::-webkit-scrollbar-thumb{background:#ffffff0f;border-radius:2px}.doc-drawer-loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;gap:16px;color:var(--text-secondary);font-size:14px}.doc-drawer-spinner{width:28px;height:28px;border:2px solid var(--card-border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}.doc-drawer-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:80px 20px;text-align:center}.doc-drawer-empty-icon{width:48px;height:48px;color:var(--text-secondary);opacity:.4;margin-bottom:16px}.doc-drawer-empty h3{font-size:16px;font-weight:600;color:var(--text);margin:0 0 8px}.doc-drawer-empty p{font-size:14px;color:var(--text-secondary);margin:0;line-height:1.5}.doc-drawer-body{font-size:14px;line-height:1.7;color:var(--text)}.doc-drawer-h1{font-size:20px;font-weight:700;margin:0 0 16px;padding-bottom:12px;border-bottom:1px solid var(--card-border);color:var(--text);letter-spacing:-.02em}.doc-drawer-h2{font-size:16px;font-weight:600;margin:24px 0 12px;color:var(--text)}.doc-drawer-h3{font-size:14px;font-weight:600;margin:20px 0 8px;color:var(--text)}.doc-drawer-h4{font-size:13px;font-weight:600;margin:16px 0 8px;color:var(--text-secondary)}.doc-drawer-p{margin:0 0 12px;color:var(--text-secondary);line-height:1.7}.doc-drawer-ul{margin:0 0 12px;padding-left:20px;list-style:disc}.doc-drawer-ol{margin:0 0 12px;padding-left:20px}.doc-drawer-li{margin-bottom:4px;color:var(--text-secondary);line-height:1.6}.doc-drawer-strong{font-weight:600;color:var(--text)}.doc-drawer-em{font-style:italic}.doc-drawer-code-inline{background:var(--code-bg);color:var(--code-text);padding:2px 6px;border-radius:4px;font-size:13px;font-family:SF Mono,Fira Code,Cascadia Code,monospace}.doc-drawer-code-block{background:var(--code-bg);border:1px solid var(--card-border);border-radius:8px;padding:16px;margin:0 0 16px;overflow-x:auto;font-size:13px;line-height:1.5;font-family:SF Mono,Fira Code,Cascadia Code,monospace;color:var(--code-text)}.doc-drawer-table-wrap{overflow-x:auto;margin:0 0 16px;border-radius:8px;border:1px solid var(--card-border)}.doc-drawer-table{width:100%;border-collapse:collapse;font-size:13px}.doc-drawer-thead{background:var(--hover-bg)}.doc-drawer-th{text-align:left;padding:10px 12px;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--text-secondary);border-bottom:1px solid var(--card-border)}.doc-drawer-td{padding:10px 12px;color:var(--text-secondary);border-bottom:1px solid var(--card-border);line-height:1.5}.doc-drawer-tr:last-child td{border-bottom:none}.doc-drawer-a{color:var(--primary);text-decoration:none}.doc-drawer-a:hover{text-decoration:underline}.doc-drawer-btn{width:36px;height:36px;border-radius:50%;border:none;background:transparent;color:var(--text-secondary);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .15s}.doc-drawer-btn:hover{background:var(--hover-bg);color:var(--primary)}.doc-drawer-btn.active{color:var(--primary);background:var(--accent-light)}@keyframes docDrawerFadeIn{0%{opacity:0}to{opacity:1}}@media (max-width: 768px){.doc-drawer{width:100vw;max-width:100vw}.doc-drawer-scroll{padding:16px}.doc-drawer-h1{font-size:18px}.doc-drawer-h2{font-size:15px}.demo-banner{padding:8px 12px;gap:6px;flex-direction:column}.demo-banner-text{font-size:12px;line-height:1.5}.demo-banner-upgrade{margin-top:2px;width:100%;max-width:220px;text-align:center}.demo-checklist{padding:0;margin:0 0 12px;border-radius:12px;border-left:1px solid rgba(55,65,81,.6);border-right:1px solid rgba(55,65,81,.6)}.demo-checklist-toggle{padding:12px 16px;font-size:13px}.demo-checklist-body{padding:0 16px 16px}.demo-checklist-title{font-size:14px}.demo-checklist-counter{font-size:11px;padding:2px 8px}.demo-step{padding:12px 14px;gap:12px}.demo-step-label{font-size:13px}.demo-step-desc{font-size:11px}.demo-step-icon{width:32px;height:32px}}.doc-viewer{max-width:860px;margin:0 auto;padding:32px 24px 80px}.doc-viewer-header{margin-bottom:24px;padding-bottom:16px;border-bottom:1px solid var(--border, rgba(255,255,255,.08))}.doc-viewer-back{color:var(--text-secondary, #9ca3af);font-size:14px;text-decoration:none;transition:color .15s}.doc-viewer-back:hover{color:var(--primary, #22c55e)}.doc-viewer-body{line-height:1.7}.doc-viewer-loading{display:flex;align-items:center;justify-content:center;gap:12px;padding:80px 20px;color:var(--text-secondary, #9ca3af);font-size:14px}.doc-viewer-empty{text-align:center;padding:80px 20px}.doc-viewer-empty h3{margin:16px 0 8px;font-size:18px;color:var(--text-primary, #f3f4f6)}.doc-viewer-empty p{margin:0;font-size:14px;color:var(--text-secondary, #9ca3af)}.doc-viewer .doc-drawer-h1{font-size:28px;margin-top:0}@media (max-width: 768px){.doc-viewer{padding:20px 16px 60px}.doc-viewer .doc-drawer-h1{font-size:22px}}@media (prefers-reduced-motion: reduce){.demo-step{animation:none}.demo-progress-fill-compact{transition:none}}